Ongoing EOI - Business Support Officer

Job Type:Contract/Temp

Queensland Fire and Emergency Services

One QFES. Many Services, Many Capabilities, Many Partners


Temporary Flexible full-time

Tenure Period:


Possibility of Extension:





$2,323.00 - $2,579.00 per fortnight


Queensland Fire & Emergency Services



Work Unit:




Closing Date:


Current QFES and IGEM employees and volunteers must apply via their internal careers site

About us

As a department our purpose is to help the community to prevent, prepare for, respond to and recover from the impact of fire and emergency events.

Comprising the Fire and Rescue Service, the Rural Fire Service and the State Emergency Service, QFES also supports other volunteer groups providing emergency response to Queenslanders.

QFES is one department with many services, many capabilities and many partners.

Purpose of role

The Business Support Officer provides a high level of administrative support to staff within the business unit.

Key requirements

Highly Desirable Requirements

  • Government purchasing qualifications (level 1).
Your key accountabilities

Your part in the ongoing success of our department, in supporting key frontline services will see you responsible for a variety of work, including, but not limited to:

  • Provide high standard of word processing and administrative support services, including research for and preparation of correspondence, minutes, reports, presentations and other materials in accordance with the Departmental Style Guide.
  • Utilise databases to create, update and maintain training and skills maintenance records, track progress of correspondence and other business unit activities.
  • Undertake general office duties, including filing, faxing, photocopying, incoming and outgoing mail, and the maintenance of office equipment, resources and supplies.
  • Coordinate and organise meetings, training courses, workshops and travel itineraries including catering, travel and accommodation bookings.
  • Assist in the preparation and reconciliation of financial documentation.
  • Liaise with team members, other business units and external stakeholders to support key processes and procedures and the delivery of business unit outcomes.
  • Contribute to ongoing improvement of administrative procedures to ensure quality and accuracy.
  • Work autonomously using a high level of initiative and self-motivation to assist in the efficient and effective management of the office and resolve issues.

To determine your suitability for the role, you will be assessed on the following Leadership Competencies for Queensland behavioural profiles that link to the “key accountabilities” for this role:

Leadership Competency Stream – Individual Contributor (leading self)


  • Leads strategically
  • Stimulates ideas and innovation
  • Leads change in complex environments
  • Makes insightful decisions


  • Develops and mobilises talent
  • Builds enduring relationships
  • Inspires others
  • Drives accountability and outcomes


  • Fosters healthy and inclusive workplaces
  • Pursues continuous growth
  • Demonstrates sound governance

Once you join us we will want you to exemplify the QFES core values:

  • Respect
  • Integrity
  • Trust
  • Courage
  • Loyalty

Want more information?

Please contact QFES, Human Resource on phone 3635 3499 or email

You can also visit our website to find out more about our organisation.

How to apply

Please refer to the QFES Expression of Interest Application Guide for information on how to apply for this role.

To apply for this role, please provide your resume or CV and a one A4 page summary telling us what you will bring to this role in the context of 'Your Key Accountabilities' contained within the role description.