Senior Customer Solution Manager - ANZ

Job Type:Full Time
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Area CSM Leader

At Amazon Web Services (AWS) we are leading the cloud revolution. As a Customer Solution Manager (CSM) you will work with the largest and most complex enterprises in the world, to enable their multi-year journey to the cloud. In this new, highly visible, role you will ensure that all AWS teams work together effectively and efficiently to deliver for the customer.

Role & Responsibilities

You will lead the CSM function at Area level, managing the team of CSMs working in the Area. The Customer Solution Manager role is responsible for cloud transformational programs (technical, operational, organizational, education) that span across traditional IT teams and business units. You will support the team of CSMs as well as undertake customer facing activities to help drive customer results, resolve challenges and help customers best engage with AWS. You will take end-to-end ownership of a diverse range of projects and initiatives, utilizing your communication skills to interface with and influence a broad range of multi disciplinary teams (sales, solutions architecture, support, product, professional services, partners). As the manager of the team you will consider the end-to-end needs of the developing CSM function including resourcing, functional topics, enablement and training as well as taking ownership of initiatives that will further develop and mature the function.

In addition to your customer facing responsibilities, you will help shape the rapidly growing Customer Solution Manager function, where your passion to define and implement standard processes, methodologies, and tools will be highly valued. When supporting the CSMs you manage with customer facing activities you will gain an understanding of the customer's business vision, culture and processes, ensuring that their needs are accurately communicated to AWS leadership, product, and engineering teams.. You should be passionate about delivering a great customer experience by deploying AWS solutions, driving innovation, and delivering successful migration programs.

Successful candidates will have a technical program management background, be detail driven, and have experience in managing virtual teams to deliver complex programs. You will be a passionate and proven leader with the ability to gain stakeholder buy-in, communicate confidently at both the executive and project team level, and collaborate with a wide range of technical and non-technical teams, regardless of geographical or organizational boundaries. You will be a natural problem solver with a cool head that can deal with ambiguity and work autonomously to drive the deliver results for your customer.


Basic qualifications

-10+ years leading complex, large scale, IT/technical/engineering programs

-7+ years in a senior customer facing role

-Bachelor's degree in science, technology, engineering, math or equivalent experience

-Superior written and verbal communication skills, including a demonstrated ability to effectively deliver information at the C-suite/VP level

-Experience working with current technologies (especially cloud)

-Self-motivated problem solver who thrives in a dynamic and customer-focused environment

-Strong organizational and troubleshooting skills with attention to detail

-Demonstrated ability to maintain composure in stressful situations, respond to customer needs quickly and effectively, and adaptive to change

-Highly analytical, technically proficient, and able to learn new tools and software quickly

-Demonstrated leadership through influence

-Business English language skills


Preferred qualifications

-Robust understanding of key technology and market trends

-Experience across different industry verticals

-Prior experience working in a technology sales organization

-Direct experience in implementing AWS/cloud services

-Deep understanding of software development/engineering life-cycle from conception to delivery

-PMP, Prince2, PgMP, SAFe or SCRUM/Agile certified

-Working experience as a SCRUM master or leading a SAFe program