Customer Field Specialist

Job Type:Part Time
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Job Expectations

An opportunity to be part of shaping Australia’s digital future and empowering Australians to redefine the way they live, work and play into the future. You’ll be part of a team which will have direct impact on Australian’s lives. You will be speaking to our customers and be the face of our organisation.

At nbn, we’re committed to creating an inclusive and flexible working environment. We offer a number of benefits to support you with your commitments outside of work including 18 weeks parental leave, gradual return to work, purchased leave, flexible hours and supporting returning parents through retraining.

This is a part-time opportunity working 3 or 4 days per week for 8 hours per day. The operational hours are between 7am to 7pm based on business needs, however, please reach out to us to discuss what flexibility could look like for you.

A bit about your role

As a Customer Field Specialist, you will play a vital role in working on Customer Service field tasks across potentially all nbn technologies. This is an autonomous role where you will be responsible for installation, repair and maintenance of nbn products and services. You’ll have the opportunity to work in multiple environments both internal and external but predominantly inside the customer’s premises.

Your typical day could include any or all of the below functions while delivering exceptional customer service within your role:

  • Cabling installation (copper, HFC and fibre) including jointing, jumpering and splicing
  • Customer premises installation of nbn Customer Premises Equipment (CPE)
  • Fault diagnosis and repair of nbn cabling networks and nbn CPE

A bit about you

We’re seeking both experienced candidates as well as those keen to explore a new career in the telco sector. You may come from a telecommunications technical background or you might be looking for a change in career path. Whatever your background, a large part of this role is working in customer’s premises, so it will also be important you have exceptional customer service skills and can display honesty and integrity while being self-managed and motivated.

We will be looking for:

  • Current & clean Driver’s Licence
  • Strong and personable communication skills, both written and verbal
  • A focus on delivering customer and service excellence

Life at nbn

At nbn our people have a clear and shared purpose - empowering Australians to redefine the way they live, work and play into the future. As one of the Australia’s largest infrastructure projects ever undertaken in Australian history, you’ll be part of a team building a brighter future for the country.

In your personal career, you’ll benefit from technical training, professional development, leadership programs and access to the latest technology, as well as being led by a diverse executive team.

Nbn is committed to an inclusive, flexible and supportive workplace. We strive to ensure that any barriers that may exist are removed to allow everyone equal opportunity to thrive and succeed, regardless of factors such as gender, those who identify as First Peoples, LGBTI+ status, cultural background or disability. We actively focus on encouraging diversity and ensuring that all our people have fair opportunity to reach their career aspirations and potential.

We actively focus on our people having a fair go at reaching their career aspirations. We’re committed to equal opportunities for all employees, with a target of 33% of women in senior management by 2020. With initiatives like Women’s Leadership Programs, a commitment to equal pay, flexibility and market leading parental leave, we truly are paving the way for true equality in the workplace.

Continue the conversation

If you think this role might be for you, we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.

At nbn our people and our planet matter. We have an unwavering commitment to the wellbeing and safety of our employees so that everyone goes home safely each day and can perform at their peak to deliver the nbn network. nbn also aims to build a network that minimises energy use and can be operated with minimal impact on the environment.

Worker Type


Time Type

Part time