Training and Development Specialist

Location:Melbourne
Job Type:Full Time
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Job Expectations

Build your career and Australia’s future.

As nbn moves from Build to Run, alongside with a transforming industry, we are preparing for an exciting journey ahead. You will be presented with opportunities to have great impacts on nbn as we grow and evolve.

A bit about the role

As a Training and Development Specialist, your role will be responsible for designing and delivering the new and refresh enablement programs and workshops to Retail Service Providers and maximise the effectiveness of operational transactions. You will be responsible for the design, development, delivery and maintenance of creative, engaging and interactive training material for RSPs to ensure they are best equipped to transact and sell nbn services.

Through engaging internal nbn teams, you will also create training/informational material and content that supports changes or new processes, and establish best practice customer capability through analysis, tracking and conversion of business information into a syllabus.

Your role will also provide design support to individual business functions and company wide projects as required, assess training requirements/performance, set up and manage e-learning platforms, and identify opportunities for improvement. This role will have direct interaction with nbn customers.

The focus of your role will be to:

  • Schedule and facilitate operational workshops with RSPs.
  • Design, develop and maintain creating, engaging and interactive training materials/content.
  • Plan and organise activities to achieve organisational goals.
  • Design and implement a solution and measure & evaluate the effectiveness of all training programs to capability & performance.
  • Manage e-Learning platform, training libraries & documentation.

We offer a range of flexible working arrangements within our teams. Talk to us about what flexibility could look like for you.

A bit about you

To succeed in this role, you will have knowledge and experience in designing, developing and delivering training projects. Previous exposure to a high-level complex customer service environment with highly developed verbal and written communications skills along with excellent presentation skills will be essential to succeed in this role. Experience within a telco environment or a background in business analysis would be highly regarded. Proven experience in instructional design and L&D space would be desirable.

An understanding of nbn Product’s and Process is highly desirable in this role.

Life at nbn

Please note that this role is available on a 24-Month Max Term Contract.

At nbn our people have a clear and shared purpose - empowering Australians to and redefine the way they live, work and play into the future. As one of the Australia’s largest infrastructure projects ever undertaken in Australian history, you’ll be part of a team building a brighter future for the country.

In your personal career, you’ll benefit from technical training for professional development, leadership programs and access to the latest technology, as well as being led by a diverse executive team.

nbn is committed to an inclusive, flexible and supportive workplace. We strive to ensure that any barriers that may exist are removed to allow everyone equal opportunity to thrive and succeed, regardless of factors such as gender, those who identify as First Peoples, LGBTI+ status, cultural background or disability. We actively focus on encouraging diversity and ensuring that all our people have fair opportunity to reach their career aspirations and potential.

We actively focus on our people having a fair go at reaching their career aspirations. We’re committed to equal opportunities for all employees, with a target of 33% of women in senior management by 2020. With initiatives like Women’s Leadership Programs, a commitment to equal pay, flexibility and market leading parental leave, we truly are paving the way for true equality in the workplace.

Continue the conversation

If you think this role might be for you, we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.

nbn is a fast-moving organisation with lots to deliver - so we may not always wait until the job ad expires before reviewing applications. As a result, you should submit your application as soon as possible!

At nbn our people and our planet matter. We have an unwavering commitment to the wellbeing and safety of our employees so that everyone goes home safely each day and can perform at their peak to deliver the nbn™ network. nbn also aims to build a network that minimises energy use and can be operated with minimal impact on the environment.

Worker Type

Fixed Term (Fixed Term)

Time Type

Full time