Operations Analyst

Job Type:Full Time
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For more than 11 years, Amazon Web Services has been the world’s most comprehensive and broadly adopted cloud platform. AWS offers over 100 fully featured services for compute, storage, databases, networking, analytics, machine learning and artificial intelligence (AI), Internet of Things (IoT), mobile, security, hybrid, virtual and augmented reality (VR and AR), media, and application development, deployment, and management from 49 Availability Zones (AZs) across 18 geographic regions in the U.S., Australia, Brazil, Canada, China, France, Germany, India, Ireland, Japan, Korea, Singapore, and the UK. AWS services are trusted by millions of active customers around the world—including the fastest-growing startups, largest enterprises, and leading government agencies—to power their infrastructure, make them more agile, and lower costs. To learn more about AWS, visit https://aws.amazon.com.

The AWS RI Operations Team is in need of a driven, analytical, and process oriented Operations Analyst to own the creation and processing of EC2 Reserved Instance purchases and migrations. We are looking for a motivated self-starter who is confident to escalate systemic issues, identify opportunities for improvement and who is fluent in Korean (both spoken & written) This individual will also be experienced in meeting strict SLAs, have strong attention to detail & a passion for accuracy.

Key Responsibilities

  • Process EC2 Reserved Instance purchases, modifications, and cancellations
  • Retrieve and analyze data using Excel, Salesforce.com, and other data management/BI systems
  • Communicate effectively across all related channels to ensure transparency of process
  • Vocally self-critical to allow for self-correction of errors
  • Support weekly, monthly and quarterly reporting


  • Bachelor’s Degree
  • 2+ years of relevant professional experience
  • Fluent in the Korean language (both spoken & written)
  • Business analysis and functional experience with quantitative, analytical and organizational skills
  • Excel skills (Intermediate)
  • Experience working a queue of requests and meeting SLAs
  • Strong attention to detail and excellent problem solving skills
  • Strong communication skills (both verbal and written)


  • Strong Excel skills
  • Existing knowledge and understanding of AWS Reserved Instances and tooling
  • Strong verbal/written communication and data presentation skills, including an ability to effectively communicate with both business and technical teams
  • Track record for being detail-oriented with a demonstrated ability to self-motivate and follow-through on projects
  • Highly organized, excellent multi-tasking skills, and efficient in ambiguous situations