Lead Design Researcher - Product

Location:Wellington
Job Type:Full Time
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We're looking for an experienced/Senior UX Design Researcher to join our team.

At Xero, we’re here to make running a business beautiful. By making small business more efficient every day, connecting them with big business technology and empowering a community behind them, their potential is limitless. When that happens, we’re not only helping small business, we’ll be building a stronger economy that can change the world.

Why working at Xero is awesome:

Xero is an inclusive environment, with people who will respect, challenge, support and mentor you to do the best work of your life. Where creativity, innovation and continuous learning are encouraged and celebrated. Whether you're after a workplace with a social vibe or a workplace which understands your family, sport or a side gig is the priority or something in between – Xero can be all of that and more.

At Xero, we trust you to build your career to the best of your ability and we will support your desire for learning with training and career mentorship to help you flourish. As part of our awesome package, you’ll receive Xero shares and a Life Insurance package as well as a variety of other perks to make your time here that much more fun. Our facilities and PX teams work hard to give us great workspaces with all the tech company perks so join us and experience Xero.


About the role:

Our team researches, analyses and shares insights into the attitudes and behaviors of people that currently use Xero, as well as those who don’t yet but might in the future.

You’ll be learning about people’s lives outside of their interactions with Xero, and observing their experience using Xero. You’ll identify where people get stuck and why. You’ll help the wider business focus on the most critical user problems and opportunities that we can address – then help discern if the changes we make get the results we want.

Not only will you influence our customers but you'll also play a big part in our team internally. You will guide, mentor and support other researchers and the wider teams. As part of our team of specialist design researchers, you'll get to work within our wider design team that includes product designers and content strategists.

We’re spread around the globe, with people based in New Zealand, Australia and the United States. Despite the distance, we’re a tight-knit and collaborative group. Our researchers work closely with other teams as well, in particular engineers, and product management.

A bit about you:

  • You have experience mentoring other researchers in your team
  • You're passionate about supporting, guiding and sharing knowledge with other researchers and wider teams
  • You can identify user needs and problems through a variety of research methods, such as interviews, usability testing, observation, and diary studies
  • You have the ability to clearly communicate user problems/needs to a wide audience
  • You join up your research with other data and research we have and with trends and data from external sources too
  • You love the challenge of making the complex simple, and you don’t mind a bit of travel from time to time to get results

Xero is an NZ Immigration Accredited Employer and Rainbow Tick certified too.

If this sounds like you then apply today with your CV, examples of work and a cover letter telling us why you want to be part of our future!