Senior Project Manager

Location:Melbourne
Job Type:Full Time
Apply Now

About Us:

Infosys is a global leader in consulting, technology, outsourcing and next-generation services. We enable clients, in more than 50 countries, to stay a step ahead of emerging business trends and outperform the competition. We help them transform and thrive in a changing world by co-creating breakthrough solutions that combine strategic insights and execution excellence.

Visit

www.infosys.com to see how Infosys (NYSE: INFY), with US$ 11.5 billion in annual revenues, over 1200 customers across the globe and 215,000+ employees, is helping enterprises renew themselves while also creating new avenues to generate value.

**Role:**Senior CRM Project Manager

Description:

The CRM Project Manager will serve as the primary point of contact to the client and ensure that Infosys’ DevOps team provide the services that meet client needs, while ensuring that SLAs for operations and delivery work are met.

Supports the professional development and technical capability improvement for DevOps Engineers in teams, enabling teams to deliver amazing technology to customers.

The Project Manager will coach DevOps Engineers on how to build and deliver solutions in line with the priorities established by Product Owner. The Project Manager will provide input into the solution design and support the breakdown and sizing of work within the team.

Responsibilities

  • Responsible for the performance management and capability improvement of DevOps Engineers and responsible to perform below tasks.
  • Requirement Gathering & Analysis
  • Technical Analysis
  • Solution Architecture
  • Design, Deployment
  • Production Support
  • System & Performance Testing
  • Configuration Management
  • Client Relationship Management
  • End-User Training
  • Stakeholder Management
  • Process Improvement
  • Provides coaching and mentoring to DevOps Engineers (e.g. advocates for new solution methods and more modern approaches, instils an operational mindset).
  • Skilled in implementing and managing Siebel CRM Planning and resultant strategic management reports for business insights.
  • Technical Solution Guidance & Build
  • Works with the Senior leads to define high level solutions
  • Provides input into solution design for the service/application
  • Ensures teams place code is in the right environment, perform regular peer reviews, and check code in for release
  • Design, build, install, integrate and maintain multiple complex software application technologies, platforms and/or systems and their integration with processes and systems to deliver products and services to customers
  • Escalates new work needing prioritization to the Product Owner – Senior Specialists (e.g. patches, refactoring solutions to reduce complexity) for both delivery and operations activities
  • Assists the Product Owner with prioritization and definition of acceptance criteria.
  • Skilled in implementing and managing Siebel CRM Planning and resultant strategic management reports for business insights.
  • Works with the team to size and break work down so that it is small enough to deliver in under half a Sprint but still provides either business or customer value
  • Ensure team performs the following operations activities:
  • Incident triage and break fix
  • Incident, Event and Ticket Management
  • Documentation maintenance
  • Request Fulfilment
  • Training and User Support
  • Service Governance Reporting
  • Capacity Management
  • Maintenance, Tuning & Cost Reduction
  • Data Archiving and Purging
  • Audit Compliance and Reg Support

Key Skills

  • 12 + years of IT Experience and at least 5 + years as an Operations lead.
  • Experience in Agile (Certification desirable).
  • Strong working knowledge of Siebel CRM
  • Experience in managing communication at a leadership level.
  • Expertise in preparing management reports and proficient in excel/confluence / Jira
  • Good understanding of Telecom business processes such as Fulfillment, Billing and Assurance in order to be able to translate business requirements to system requirements and perform impact analysis of changes in requirements.
  • Candidates should have good communication skills
  • Gathering requirements for and designing complex systems in line with our enterprise roadmap and the needs of our business
  • Understanding the impact of changes in the environment; working with agility; creating the conditions for embracing and driving continuous change.
  • Putting the customer first when agreeing a solution and supporting delivery through ongoing evaluation activities to enable the desired customer and business outcome
  • Driving a culture of accountability in our people and teams to ensure we meet our customers’ needs and deliver what we set out to achieve.
  • driven architecture that meets requirements and is customer focused
  • Applies Agile and DevOps practices in development and testing to improve software delivery
  • Deploys software frequently to production and continually manages, monitors and iterates on operationalize software throughout the lifecycle

Educational Qualifications:

  • Engineering Bachelors or master’s degree level or equivalent.

Infosys is an equal opportunity employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender or other attribute covered by equal opportunity legislation.

Please note that in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third party vendors. In the absence of a signed agreement any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity.