Collections Officer | Part-time

Location:Melbourne
Job Type:Part Time

We have a great opportunity for students or for someone looking to return to the workforce on a part time basis to join our Loss Mitigation team working Monday to Thursday 3:00 PM to 7:00 PM.

Our team works with our clients to assist and help resolve the impact of financial hardship, assessing requests for assistance and providing solutions to ensure the best outcome for our clients.

Your day might include:

  • Creating tailored solutions for clients experiencing financial hardship
  • Developing a positive rapport with clients by being empathetic, conscientious and responsible
  • Providing exceptional customer service
  • Making and receiving inbound and outbound calls

About you

Do you get great satisfaction out of helping customers and making a difference? We believe in providing world class care and helping our customers is always front of mind. In addition to being a team player, you will also bring:

  • Customer service experience, preferably with a financial institution or currently completing finance related education
  • The ability to communicate clearly and confidently on the phone
  • A natural empathy with clients and ability to deal with sensitive circumstances
  • Accountability, motivation and proactive working style

If you enjoy continuously learning and are dynamic and self-motivated, we would love to hear from you!

What's on offer

We offer a collaborative, sociable, conscientious and dedicated culture, a dynamic work environment with ongoing support and training. What's more, we are dedicated to developing our staff to provide a rewarding career. Some of our awesome perks:

  • daily fruit, snacks and afternoon tea
  • yoga classes and meditation
  • corporate casual attire
  • regular monthly events
  • staff massages
  • health and well-being subsidy
  • well-being presentations/consultations
  • a well-rounded employee assistance program

About us

Spanning across Australia and New Zealand, Liberty Financial is a competitive bank alternative that has an unrivalled reputation for integrity and service reliability. Liberty has a real commitment to our staff and provides a rewarding and supportive team environment where people pitch in to help one another and our customers. Our in-house award winning technology systems make your job easier. At Liberty you will find a fun, dynamic culture and ongoing development to grow your career.