Product Design Director - Product

Job Type:Full Time
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At Xero we are rewiring the small business economy and want millions of small businesses to thrive through beautiful software, advice and connections. We aim to make being a small business more efficient and profitable for small business owners, and more enjoyable too. We’re a global SaaS company with a team of over 2,500 Xeros doing beautiful work across our 17 offices across the globe. Ranked No. 1 by Forbes as the World's Most Innovative Growth Company two years running, Glassdoor also named us one of the top 15 best SaaS companies in the world, and we’ve been rated Australia’s best accounting software by Canstar Blue for four consecutive years from 2015-2018.

About the team

Our Product Design team is a diverse group of 60-plus people working across Xero’s products in multiple locations in New Zealand, Australia, the USA and Canada. The design team is a vital part of Xero’s success and our product makes a meaningful difference in the lives and businesses of more than 1.5 million people around the world.

About the role

Responsible for the design direction of the Xero products you oversee as well as the operational excellence of your team you will lead a group of passionate product designers that craft experiences for our customers across multiple product interfaces. Mentoring our design team, providing feedback and coordinating designs that create a holistic user experience is key. The goal is not consistency, the goal is an experience people love.

Leading by example, contributing design solutions and deliverables, you will serve as the partner working with GMs of key product areas and the EGM of the portfolio you support to ensure quality of relationship and work product. You will support, contribute to and coordinate with the overall design direction of a global design team based in New Zealand, Australia and the USA. You are also the local leader for our product design organisation and have responsibility for all team members in your office location including events, rituals, culture and space. You’ll build strong relationships with all parts of the business to define viable approaches/methodologies in line with relevant industry standards and best practices.

What you’ll do
  • People leadership: Work with GM Design and other Product Design Directors in your portfolio to help manage your product design team, programs and processes that support a world-class design team. Solve problems together and work as a team to influence and drive key strategic initiatives forward.
  • Product thinking: Define the UX strategy and contribute to the product strategy for your product area, in partnership with the product leadership team. Help define the why and how behind the product for your team. Guide the visual and interaction design quality and get teams working in a way that makes great products.
  • Stakeholder management: Influence, have difficult conversations, and help prioritise and focus the team on the most impactful work. Work closely with our Marketing, Product Management and Engineering teams to deliver stunning and effective product interfaces and processes. In partnership with product leaders, contribute to, evangelise and enable design-led processes for creating product vision and roadmap.
What you’ll bring
  • Significant experience leading multidisciplinary design teams working on complex software
  • Demonstrable success in creating, launching, scaling and maintaining digital products
  • Deep understanding of the design process and best practices and proven ability to define and improve a team’s design practices
  • A proven track record of hiring diverse teams, developing talent and leading with positivity and inspiration
  • Ability to navigate ambiguity, create clarity and drive design excellence throughout the organisation
  • Excellent collaboration skills and ability to create long-lasting trusted partnerships that enable teams to make better products and experiences
  • Strong presentation, verbal and written skills as well as proven ability to develop well-positioned and thoughtful documents and presentations
  • Ability to influence and speak the language of business and design simultaneously and to mixed audiences
  • A genuine eagerness to work with, mentor, encourage and learn from a diverse and talented team
Why Xero?

This role presents an outstanding opportunity for a Design leader to join a hyper-growth ASX100 company that is rewiring the small business economy. At Xero, we are proud of our collaborative, empowering and inclusive culture that allows creativity to thrive and innovation to flourish.

Joining Xero means making a difference to the lives of many people, and working for a company with big goals. As part of our awesome package, you’ll get a competitive salary, Xero shares, Life Insurance, great colleagues and an environment that challenges you to follow your passions, develop your skills and be the best you can be.

Xero is a NZ Immigration Accredited Employer and is Rainbow Tick accredited too.