- Become part of Australia’s most respected bank
- Have a genuine interest in supporting our customers to achieve their finance goals
- Educate customers on new technologies that will enhance their banking experience
We're in the business of building confidence, of meeting people wherever they are and guiding them to where they want to go. If you enjoy working in vibrant and energetic teams and are inspired by helping customers achieve the right outcomes, then this is a fabulous opportunity for you.
NAB Retail is the largest business within NAB’s Consumer Banking division. With over 5,400 people, our network of over 600 branches means our people are the face of NAB.
In fact, over the past financial year over 2.6 million Retail customers have visited one of our branches seeking our support and guidance.
About the role
The role of Customer Adviser is the foundation opportunity to a start a long term banking career. Our Advisers educate and engage our customers on smarter ways of banking which helps make banking with NAB an awesome experience.
In this entry level Adviser role you will be processing general transactions and completing activities for deposits, insurance and unsecured lending solutions, while being active on the branch floor. This includes answering questions and helping educate customers to provide them with a better understanding of our full range of products and services that may best fit their needs, referring to Specialists and business partners when needed.
As a branch team you will work collaboratively to deliver NAB’s signature customer experience, all while seeing your own learning objectives met and preparing you to advance in your own career. In return for which you will be supported by your leaders to become the best Banker you can be for our customers.
Our retail roles are fast paced and require resilient, self-driven, customer centric people who enjoy being able to create a great experience for all our customers. While banking experience is a nice-to- have occasionally, it’s not essential thanks to our excellent onboarding and supportive training programs.
If this opportunity sounds like you and you wish to do more for our customers and see your career at NAB grow, you will be an Australian citizen or hold current permanent residency status to apply.
We embrace diversity of thought, style and working arrangements to ensure our workforce is representative of the community that we serve.