Customer Solutions Manager

Job Type:Full Time
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Location: Auckland or Wellington

At Amazon Web Services (AWS) we are changing the future of IT. As part of the core AWS account team you as the Customer Solutions Manager, will help our customers to arrive in that future. You will work across AWS teams and apply your technical and program management expertise to serve some of the largest and globally diverse enterprises in the world. You will have the opportunity to collaborate with customers, sales, solutions architecture, software development and service teams to deliver solutions that solve some of the most complex and challenging technology problems of today.

At AWS we value critical thinking and the ability to deal with ambiguity. You should bring a cool head, strong technical aptitude and demonstrate excellent problem solving abilities. Your technical expertise and operational excellence will influence your team’s decisions and help us drive secure and robust customer solutions. We love people who innovate, use data to make decisions, and can express themselves thoughtfully. We want you to be passionate about delivering a great customer experience!

Roles and Responsibilities:

  • Work with the customer and internal stakeholders to scope work, set business goals, identify appropriate resources, track and report on progress and develop schedules.
  • Being a single point of contact to your customer on the progress of all the activities related to your customer.
  • Implement account strategies as well as driving and managing programs to achieve team goals.
  • You will also need to assess risks, anticipate bottlenecks, provide critical issue management, balance trade-offs, and encourage risk-tasking to maximize business value.


  • 5+ years IT experience in a client facing role
  • Demonstrated leadership through influence
  • Prior experience working with or managing large technical programs.
  • Strong technical aptitude
  • Reporting skills
  • Experience working with current web technologies (especially Cloud)
  • Highly analytical and able to learn new tools and software quickly


  • Strong verbal and written communications skills and ability to lead effectively across organizations
  • Integration of AWS cloud services with on-premise technologies from Microsoft, IBM, Oracle, HP, SAP etc.
  • Understanding of software development/engineering lifecycle from conception to delivery
  • Demonstrated leadership through influence
  • Prior experience working with or managing large technical programs.