Network Development Manager - Amazon Web Services

Location:Sydney
Job Type:Full Time
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Amazon is the earth’s most customer centric company and is looking to hire highly motivated, best-in-class Managers for our expanding Network Engineering teams. Just to start, you will be working on the networks that support the Earth’s largest cloud provider. Our customers demand the highest quality and reliability for their services. While expanding at a tremendous rate it is our responsibility to maintain quality and reliability while developing innovative ways to scale our network.

As a Network Development Manager you will be responsible for managing and developing a team of 7-10 Network Development Engineers focussed on the Design, Deployment and Operation of a particular aspect of our network. The team supports their domain for the Amazon worldwide network during local day time hours, operating as one of three global support centres on a "Follow the Sun" basis. As manager of that team you will be responsible for driving key design innovations, system and tooling enhancements, proactive and reactive operational event management, performance metrics, change management and interfacing on these aspects with key partners and customers across the AWS organisation.

Why Australia? Our Sydney offices are growing rapidly and you could be part of that! This is an excellent opportunity to join Amazon and Amazon Web Services and build something great. You would be joining a world class technical team, working with some of the biggest and brightest engineers in the industry. Not only would you be working with the best, you would be developing your skills and furthering your career within one of the fastest- growing, most innovative and progressive technology companies in the world.

Responsibilities:

Operational Excellence

As a manager within the Networking team you will be expected to drive operational excellence in everything we do. This includes creating sane processes and procedures to improve efficiency in our day-to-day tasks and projects. You will drive standards across the network and ensure that we are fully compliant to those standards and policies. You will work closely on supporting our internal customers and ensuring that their needs and issues are being addressed.

Network Measurement

You will be expected to drive quality into the metrics we report to assist us in focusing on the areas that give us the best ROI. This includes measurement of our event handling, network capacity, failure analysis and network performance, as well team delivery and development metrics.

Technical Leadership

As a manager of a highly technical team engaged on the Amazon global network, you will be expected to have deep technical knowledge of your area. As part of your role, you will guide engineers in network design and implementation, review changes with them and develop a detailed, low-level understanding of network issues when required. You will also present on these technical topics to peer teams and senior leadership.

Performance Management/Team Health

You will own all facets of performance and career management for the team. Regular one-on-one meetings with all team members are required. You will be expected to provide both technical and ‘soft skill’ mentoring in order to maintain a well-rounded, world-class organization. This includes project management, quality audits and coordination of training sessions with senior-level engineers as well as day-to-day oversight of the team including scheduling of a 7x8x365 operational rota.

Incident/Change Management

You will be integral to developing and improving incident and change management within the Networking space. Responsibilities include driving initiatives regarding improvements to existing tools & processes and providing feedback on new practices & procedures in order to scale with the rapid expansion of the Amazon platform and customer base.

Recruiting and Hiring

You will take the lead in hiring quality personnel who not only fit the needs of the current organization but also will allow the team to scale with platform and service growth. You will coordinate with Amazon and external recruiting staff to evaluate potential candidates, participate in initial phone screens and provide relevant guidance and feedback during on-site interview loops. You will also be responsible for ensuring that proper training takes place for all new hires.

On-call

As a member of the Networking management team, you will be expected to participate in an on-call rotation for management level escalations of networking issues, including high-impact network events. Includes some weekends, but only during daytime hours due to our follow the sun operating model.

This is an amazing opportunity in terms of responsibility, interesting challenges and high visibility. We truly are looking for the highest quality candidates, so you should expect a rigorous interview process.

BASIC QUALIFICATIONS

  • A B.S. in Computer Science or four years’ equivalent experience in a large-scale enterprise environment
  • Experience in IP Network Engineering and team leadership or management of teams in this field
  • A key influencer in team strategy and goals
  • Able to develop and deliver projects that have significant business and/or customer impact
  • Strong written and verbal communication skills
  • Strong presentation skills relevant for presenting to senior leadership

PREFERRED QUALIFICATIONS

  • A B.S. in Computer Science or four years’ equivalent experience in a large-scale enterprise environment
  • Experience in IP Network Engineering and team leadership or management of teams in this field
  • A key influencer in team strategy and goals
  • Able to develop and deliver projects that have significant business and/or customer impact
  • Strong written and verbal communication skills
  • Strong presentation skills relevant for presenting to senior leadership