Service Delivery Manager

Arq GroupSydney

Location:Sydney
Job Type:Full Time
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As a Service Delivery Manager at Arq Group you will provide proactive Service Delivery management and Technical Leadership to designated customers. You will guarantee world class BAU support, improve solutions and take ownership of the entire customer solution!

A rich history. A great legacy. Arq Group have a proven track record in delivering the very best cloud and managed services to large government and enterprise clients.

What you get to do:

  • Provide ownership and accountability of the coordination and management of the solution for each designated customer
  • Maintain effective communication between internal teams and all third party agencies for Change, Incident and Release Management
  • Identify any reoccurring service requests and investigate and refine service delivery processes
  • Build effective relationships with all external and internal stakeholders
  • Create and provide regular formal status reports of solution performance, incidents and changes to all stakeholders
  • Regularly assess customer feedback and make necessary improvements to support processes and documentation
  • Translate customer objectives into technical solutions for the customer.

About you:

  • Technical background in a similar service delivery role
  • AWS experience is essential
  • Experience in a customer and ITIL Change, Incident and Release management
  • Significant multi-disciplinary project/program management experience
  • Demonstrated experience in deployment of mission critical communication infrastructure
  • Strong leadership and communication skills
  • Strong stakeholder management with the ability to engage, influence and negotiate at all levels
  • Motivation, flexibility and positive energy, with an ability to work under pressure

About us:

Arq Group is the dynamic space for smart thinkers. We create unforgettable experiences, solve complex challenges, and provide seamless, end-to-end solutions for businesses, big and small…. from design thinking to customer solutions, leading mobile, cloud and analytical insights, digital marketing, to web design. We are Australia’s leading digital partner, powering the growth of businesses, big and small.

#Life at Arq

Our people are our greatest asset. Curiosity is in our DNA. Courage is in our hearts. And collaboration is at our core. “Our Ways” set us apart from others in how we deliver to our customers and work together. From wellness programs, learning and development, social calendars to coffee machines, and more. We've got something for everyone to be themselves. We love what we do. Join Arq Group and find your space to ( change ).

At Arq Group, we unleash the possibilities between business and people.