Cross Border Payments Product Manager


Job Type:Full Time
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About Citi:

  • Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients
  • Citi’s Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities
  • Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all


  • Citi Treasury and Trade Solutions (TTS) offers a broad range of cash management and trade services. Our global platform is unique in the industry for its reach, interoperability and flexibility. It provides clients with timely, accurate information and dynamic, web-based tools to effectively manage their securities portfolios, financial positions, working capital and supply chain around the world. Combined with a worldwide network of dedicated and experienced transaction services professionals, TTS is well-suited to serve clients anywhere they do business

Position Summary and Objectives:

  • This is a high profile Product Management role, reporting to Head of Payables & Receivables with a core responsibility for delivering on the on-going expansion of the Cross Border payments, collections and Global Clearing portfolio for both Australia & New Zealand clients
  • Within this role, there will be ownership for the largest P&L within the Core Cash portfolio and responsibility for its Product development and enhancement. You will work closely with local stakeholders including but not limited to Operations, Technology, Relationship Managers, Sales, Legal, Compliance and Regional/Global product colleagues as well as visit clients, providing industry updates and thought leadership

Key Responsibilities:

  • Define the Product value proposition and set Product strategy and direction
  • Achieve financial goals of all product portfolios
  • Design solutions for clients and work as part of the deal team to drive deal closure
  • Drafting of Business Requirement Documents
  • Completion of New Product Approval requirements including presenting and obtaining approvals from all Line 2 stakeholders
  • Creation of Product Documentation related to any New Products
  • Deep knowledge of the local payment landscape, understanding competitor offerings and identify opportunities for product differentiation
  • Build strong working relationships with key internal clients and stakeholders


Undergraduate degree in Finance or Economics or other commercial disciplines


  • 7+ years in Financial Services
  • In-depth knowledge of Payables and Receivables products, industry and target clients
  • Strong marketing and selling skills & customer service orientation
  • Experience in a large, multi-national financial services firm and matrix organizational structure preferred
  • Demonstrated leadership success
  • Strong risk mindset
  • Project Management background


  • Good understanding of industry legislative and compliance regime
  • Excellent oral and written communication skills
  • Strong stakeholder management skills
  • Organisational and interpersonal skills
  • Strong problem solving and analytical skills
  • Valuing Diversity. Demonstrates an appreciation of a diverse workforce.
  • Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organisational success

Diversity Summary:

  • When you work at Citi, you will be working for an organisation that truly has a global footprint and a powerful network that spans the globe. We celebrate individual ingenuity and use the diversity of our people in order to drive high performance. Through dedicated support, training and resources, we promote our talent and future leaders to bring about lasting and positive impact. Citi Australia is an Employer of Choice for Women and supports a flexible work environment
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Salary Range: $150,000 - $160,000 AUD