Manager Customer Co-ordination

RMS Sydney

Job Type:Full Time
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  • Be part of the significant government investment into NSW roads infrastructure
  • Manage a team of economic analysts who independently review business cases supporting capital investments
  • Strong internal stakeholder and team management focus

The opportunity

We have an exciting opportunity for a Manager Customer Coordination to join the Investment Unit. You will lead a small but highly qualified team of economists responsible for delivering independent review and analysis of projects to support decision making within the capital investment program for projects across RMS.

Key accountabilities

  • Manage the Customer Coordination Unit. This group is responsible for ensuring projects and business cases across all divisions of RMS are feasible, viable, demonstrate value for money and comply with process and legislative requirements.
  • Guide the mentoring of “customer facing” staff involved in the development of business cases.
  • Manage the assurance process for new capital investment projects including assessing and reviewing a range of factors including but not limited to project viability, economic viability, environmental to ensure projects are scrutinised effectively and deliver outcomes fit for purpose.
  • Manage and coordinate the implementation of project delivery reviews for new capital investment projects to identify potential cost savings and maximising value for money.

We are seeking expressions of interest from tertiary qualified professionals with extensive experience in the development and review of business cases assessing project, economic and environmental viability.

A background in either Transport Economics, Finance or Business Case Development will be looked upon favourably. Above all you will have a demonstrated track record in working within or advising complex infrastructure based organisations. Critical to your success will be your superior stakeholder engagement and communication skills.

Please click here to view a copy of the position description.

About Us

Roads and Maritime Services is one of Australia's leading public sector agencies, with more than 5,500 employees and an annual budget of $5.5 billion.

As part of Transport for NSW we are responsible for implementing strategic and essential frontline services to the people of NSW who use roads, harbours and waterways.

We improve the movement of people by various transport modes, including public transport (bus and ferry), cycling and walking, as well as motor vehicles. We also deliver initiatives to improve the movement of goods on the freight network, by improving accessibility and infrastructure, with a focus on reliability, productivity and safety initiatives.

We offer diverse and challenging career opportunities for professional and technical specialists, trades, and people interested in making a difference to transport operations and road safety in New South Wales.


When you join Roads and Maritime Services, you become part of a forward-thinking organisation that will offer you generous working conditions, flexible working options and a real commitment to developing your skills.

As the key agency in NSW for road safety, traffic management and planning, road building and maintenance, as well as improving maritime safety, we want our staff to reach their full potential.

Our commitment to Diversity

TfNSW are committed to building a diverse and inclusive culture across the Transport cluster, planning for and promoting diversity. We welcome and encourage applications from diverse community groups and ages including Aboriginal and Torres Strait Islander, LGBTI, people with disabilities, women and other diversity groups. TfNSW recognises the benefits that such an approach brings for our staff and customers in delivering the future of NSW.

How to apply

Please forward your resume and cover letter, outlining your interest and suitability to Vanessa Stack : Should you require additional information prior to making an application please call Vanessa on: 02 9037 1852.

Applications close: 11:59pm Sunday 28 October 2018

Key Application Responses

Please forward your resume and cover letter, outlining your interest and suitability to Vanessa Stack : Should you require additional information prior to making an application please call Vanessa on: 02 9037 1852.