Customer Service Engineer- Adelaide

Last updated 8 days ago

Philips is a leading global healthcare company aiming to improve the lives of 3 billion people by 2030. We strive to make the world healthier and more sustainable through innovation developed across a broad range of Imaging, Information and Monitoring systems. With nearly 40,000 employees working in 100 countries, we are committed to helping create meaningful moments of care, whether in the hospital room, the living room or the boardroom.

Being a part of Philips means having an opportunity to drive your career in an organisation where there is incredible diversity across function, skill and geography. We are a fascinating business to be a part of – a global leader in our chosen fields with a strong emphasis on creating impact through meaningful innovation

Your challenge

An exciting opportunity has arisen for a customer-focused engineer to join in a multi-modality role, with particular focus on DXR, based in Adelaide. This is a critical customer-facing role with responsibilities of maintaining and developing robust customer relationships and providing expert technical advice on maintenance, installation, and servicing of our medical equipment (software & hardware) in line with our regulations and policies.

Furthermore, responsibilities also include:

  • Working collaboratively with the wider organisation to provide exceptional service to our customers. Services include corrective & preventative maintenance, commissioning & installation of equipment and software & hardware upgrades.

  • Actively participating in the sales process and providing expert technical support throughout the entire life cycle of our customer relationships (from pre-sales through to implementation and post-sales support).

  • Taking a lead in managing and supporting technical escalations through to resolution ensuring all stakeholders are continually updated on progress according to the company process.

  • Providing best-in-class service to our customers with technical support, maintenance, and repairs on equipment.

  • Determining the most cost-effective repair/solution to minimize customer downtime.

  • Maintaining a high level of knowledge through continual training and development and keeping up to date of new technologies relevant to your area of focus and take on new technology.

  • The role will normally be located at Adelaide, SA however, Philips may require you to work at alternatives locations (including interstate locations)

  • Be able to work reasonable additional hours outside business hours at such times as are necessary to efficiently and effectively carry out the job role as defined by Philips from time to time.

We are looking for:

To be successful in this role, you will ideally have a degree-level education or equivalent in Electronics, Electrical Engineering, or Biomedical Engineering with experience in customer-facing service engineering background within the medical equipment industry. Furthermore, you will have strong IT skills, interpersonal skills, and the ability to work in a fast-paced environment. You will ideally hold a Restricted Electrical Licence.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there,you can also learn about our recruitment process, or find answers to some of the frequently asked questions.