Clinical Applications Specialist

Last updated 6 days ago

Philips is a leading global healthcare company aiming to improve the lives of 3 billion people by 2030. We strive to make the world healthier and more sustainable through innovation developed across a broad range of Imaging, Information and Monitoring systems. With nearly 40,000 employees working in 100 countries, we are committed to helping create meaningful moments of care, whether in the hospital room, the living room or the boardroom

An exciting, commercial opportunity has recently become available for a Clinical Applications Specialist – Cardiac Ultrasound, to join our Ultrasound team on a 12 month contract. Whether coming from a pure clinical background or having already made the shift in to the commercial world, your clinical experience within cardiology, and customer centric approach will be highly valued. Based in Sydney, covering NSW, and reporting to the Clinical Applications Manager - Ultrasound, you will work with a broad spectrum of stakeholders and customers and play a pivotal role in the ongoing success of our Ultrasound business in ANZ.

Providing clinical support throughout the entire life cycle of the relationship with both new and existing customers, you will work in partnership with Account Managers to deliver pre-sale presentations and demonstrations. You will play a pivotal role in maximizing customer satisfaction, and elevating the efficiency of patient care, through providing effective training around the optimal use of our equipment once delivered / installed and handed over by Philips.

Other key responsibilities

  • Promote Philips Healthcare solutions during customer visits, product demonstrations, seminars and trade shows

  • Train customers in applying the best possible clinical procedures and protocols to achieve optimal usage of the equipment delivered

  • Train / re-train hospital staff in case of new releases, upgrade and / or versions (changes) in the operating procedures of the equipment

  • Conduct regular visits to customers to obtain direct feedback from them about the quality of the training delivery and the customer satisfaction

  • Be aware and to manage at all times the safety standards required by the company, including radiation protection, health and safety regulations. In the event of hazards or accidents, to take immediate control of the situation and involve the safety advisor from the Regional office

  • Support product launches and advise the sales force during acquisition

  • Keep up to date with new developments in the clinical application and operating field of the relevant equipment

  • Responsible for reporting customer feedback according to applicable quality standard policy and follow up relevant assigned quality & regulatory training in a timely manner

Your team

You will be working with other passionate and enthusiastic people committed to providing the very best service to customers. More broadly you will be working as part of the Philips Healthcare team, and have daily interactions with internal and external stakeholders across the business, especially the Ultrasound, Sales and Product Management teams.

We are looking for someone who has

  • Post Graduate studies in Sonography or Clinical Science

  • In-depth clinical experience within Cardiac Ultrasound

  • Extensive scanning experience within Cardiology

  • Previous experience in presentations and training

  • Outstanding relationship building and communication skills

  • High levels of motivation, energy and a drive to achieve results

  • Desire to be in a commercially focused role, partnering the business

  • The ability to travel across ANZ

Our Offer:

The work we do at Philips changes lives for the better. It’s not just innovation for the sake of innovation. It’s innovation for the sake of people. For us, it’s about helping communities everywhere and addressing the big issues head on.

We offer a competitive salary, on-going training and development opportunities, outstanding benefits and flexibility in a career with a positive and supportive atmosphere in which to develop your talents further.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 2.5 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there,you can also learn about our recruitment process, or find answers to some of the frequently asked questions.