Trade Store Customer Service - USG Boral (Burleigh Heads)

Last updated 1 hours ago
Location:Gladstone Central, Gold Coast
Job Type:Full Time

  • Start and Finish your day in Burleigh Heads
  • Join a leading construction materials company
  • Employment stability - permanent full-time position

USG Boral Building Products are now looking for an experienced Trade Store Customer Service Operator to join their team based in Burleigh Heads . Reporting to the Trade Store Manager, the successful applicant will be responsible for the daily operations of the Burleigh Trade Sales Store, with a focus on providing exceptional customer service.

Key duties:

  • Provide customers with exceptional Customer Service via counter and phone sales to existing and new customers
  • Maintain compliance to the Management System and relevant procedures
  • Assist in minimisation of costs and maximisation of profits through daily activities
  • Manage customer feedback and report to Trade Store Manager as required ensuring all feedback is managed via USG Boral’s complaint and customer procedures
  • Provide appropriate information to Management regarding store and region activities
  • Assist in maintenance of inventory levels to satisfy customer requirements and market demand
  • Assist in management of transport resources to effectively maintain efficient service to customers
  • Ensure all administrative duties are completed with the Management System Guidelines or assist in administrative duties where required by Management
  • Any other reasonable task as requested by Management
  • Participate in all sales and promotional activities

Must haves:

  • Able to work in high demand and busy / pressured work environments
  • Builds and sustains positive relationship with team members and customers
  • Demonstrates leadership
  • Ability to prioritise demands between both internal and external customers
  • Identifies development opportunities for self
  • Has excellent communication skills
  • Responds to demands quickly and efficiently
  • Operates in a manner that is line with USG Boral values (ethically and professionally)
  • Background or experience in sales, distribution or customer service.
  • Competent in the use of Microsoft and other IT applications
  • Drivers Licence
  • Forklift Licence

On offer:

  • Competitive remuneration package
  • Opportunity to work in Burleigh Heads
  • Organisation dedicated to safety

About USG Boral:

Boral and USG’s plasterboard and ceilings joint venture, USG Boral Building Products, brings together Boral’s leading plasterboard manufacturing and distribution footprint in Asia and Australia with USG’s world-leading building products technologies and strategic assets in Asia and the Middle East. The 50/50 joint venture leverages the two companies' iconic brands, complementary geographic footprints and technological expertise to deliver a unique portfolio of building products across 12 countries spanning Asia, Australasia and the Middle East.

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