Junior Technical Support Analyst

Last updated 28 minutes ago
Location:Sydney
Job Type:Full Time

Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. All new and existing Atlassians will continue to work from home until it’s safe to return to our offices. When our offices re-open, we will provide the choice to work from home or return to work in an office unless a job requirement makes it necessary for a particular role to be performed at an Atlassian office.

If you love learning new systems and technologies, striving for continuous improvement and live and breathe customer service, then Atlassian has a superb opportunity for you. As a Junior Desktop Support Engineer in our Workplace Technology team, you will work as part of a globally distributed team with the goal of delivering world-class technology and exceptional customer service to Atlassians everywhere. You will implement, advocate for and support Atlassian's workplace technology footprint from application administration to collaboration solutions. There’s a healthy dose of desktop support, so Apple troubleshooting experience would be a benefit.

In this role:

  • You will demonstrate your technical ability and passion for customer service
  • You will research and play with new technologies in your spare time, and you will translate sophisticated technical ideas for non-technical people
  • You don't take things at face value because that's the way they are done', but rather seek to understand the reasons and then take steps to improve
  • You are tenacious in pursuit of understanding, getting to the bottom of an issue to prevent it from recurring, and help the team by detailing your journey and successes

On your first day, we will expect that:

  • You have solid skills supporting macOS desktop environments
  • You are familiar with various MDM solutions and Zoom troubleshooting
  • You have epic customer service skills
  • You have an appetite to learn

It is great, but not required, if:

  • You have experience supporting Windows 10
  • You have familiarity with the MDM solution Workspace ONE for Windows and device management
  • You know how to provide AV support for events (remote and in-office)
More about our team

Workplace Technology are an intelligent, dynamic, collaborative and social team. We aren't afraid to try new things, and are the first to play around with new toys - this is a great environment to learn what does and does not work. We readily share knowledge and experience and there are many opportunities to learn and grow here. Whilst we do work from a queue, there is flexibility in work practice, and frequent major projects to keep us on our toes and build deeper technical skills. With Atlassian's rate of growth we are an indispensable part of new system rollouts, office moves and expansions. We provide support for the entire organization, from our (very casual) exec level on down. We are experienced facilitators, and run a world-class staff orientation to bring new starters up to speed with technology on their first day, and are highly available for support in their first few weeks. Most of all, we love to see our fellow staff at Atlassian getting the most out of technology; whether that means solving and fixing a problem, or rolling out a new tool to make work easier.

More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about Atlassian

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

Atlassian is committed to providing reasonable accommodations to all individuals participating in the application and interview process, and while performing job functions. Please note that you will have the opportunity to request accommodations at each stage of the assessment process. To request accommodations before scheduling an interview, please reach out to atlassian-accommodations@atlassian.com and someone will follow up shortly.

All your information will be kept confidential according to EEO guidelines.

If your experience looks a little different from what we’ve identified and you think you can rock the role, we’d love to learn more about you.

Learn more about Atlassian’s culture, interviewing flow, and hiring process by checking out our Candidate Resource Hub.