Customer Engineer- SharePoint & Power Platform

Last updated an hour ago
Location:Remote - AU/NZ only
Job Type:Full Time

What joining the Microsoft team means

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centred on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Are you looking to join a high performing team where you help customers use the latest Microsoft SharePoint features, where you receive cutting edge training on deep SharePoint engineering topics and where you are empowered to make a difference? Can you learn to drive the highest technical quality and put the customer at the center of everything you do? Do you want to use the latest versions of SharePoint to collaborate anywhere and in the most efficient way? If so, the SharePoint Customer Engineer position is for you! We need enthusiastic people to provide SharePoint technical leadership to our customers. We need you to assist them on their Teams transformation journey and ensure their modern work solutions are optimized and healthy.

Customer Engineers (CEs) are deep technical advisors supporting Enterprise customers to deliver unique value by removing blockers to consumption within their given Solution Area, Microsoft SharePoint. CEs provide technical support including risk assessments and tuning to operate and optimize a customer’s cloud or on-premise environment. The Customer Engineer provides support delivery services as well as technical readiness through a Customer’s Support contract via dispatch by the account team. Customer Engineer services can be delivered either remotely or on-premises.

Responsibilities

We are looking to recruit ambitious people who have a passion for learning, who are keen to:

  • Create deliverables to address common Microsoft SharePoint customer needs & support mobile-first, cloud-first strategy, share intellectual property with others.
  • Demonstrate expertise in a specific SharePoint solution, or several M365 products, Teams feature functions, or services.

The roles further breakdown into 3 core areas:

Support Management

  • Participate in proactive account management, spot performance issues, analyse problems, develop solutions to meet customer needs, represent them.
  • Provides the most effective method of service delivery by analysing trends and common themes across customers.
  • Create deliverables to address common customer needs & support mobile-first, cloud-first strategy, share intellectual property with others.
  • Engages in strategic service delivery planning, in partnership with the virtual account team (VAT), to strengthen targeted customer relationships.
  • Gathers customer impressions of products and services and integrates this feedback into decision making.
  • Seeks information about the underlying needs of customers.
  • Allocates and aligns resources to optimize the customer experience.
  • Develops and communicates realistic performance goals and standards.
    Builds plans that consider potential obstacles and immediate and long-term consequences.
  • Demonstrates expertise in a specific solution, or several products, feature functions, or services.
  • Provides stakeholder assistance throughout deployment to avoid/resolve technical issues.

Support Execution - Deliver Results through Teamwork & Optimizing Business Results

  • Seeks opportunities to drive Customer Success business results by collaborating with multiple team members.
  • Identifies opportunities to articulate business value and grow customer/partner relationships in alignment with Customer Success business priorities and stakeholder management principles.
  • Provides and drives actionable feedback across groups about the customer/partner experience and competitor threats.
  • Modifies existing intellectual property (IP) or, where applicable, creates new content.
  • Seeks opportunities to drive Customer Success business results by collaborating with multiple team members.

Leadership and Growing the Business

  • Consistently apply "lessons learned", model personal accountability & teamwork.
  • Demonstrates an understanding of his or her role and contribution to customer/partner change management and adoption initiatives.
  • Understands customer/partner requirements and can map the adoption and optimization of Microsoft technology solutions accordingly.
  • Drives and Supports innovation focusing on industry solutions and customer business outcomes on the Microsoft platform.
  • Contribute & participate with meetings to articulate Premier offerings to all customers; share knowledge thru communities, adapt for customers.
  • Cultivates relationships, credibility, and loyalty with customers and partners intentionally by sharing relevant business expertise.
  • Demonstrated Self Learner

Qualifications

Who We Are Looking For:

We're looking for individuals who are passionate creating deliverables to address common Microsoft SharePoint customer needs and support mobile-first, cloud-first strategy, share intellectual property with others. We're keen to engage with talented individuals who can demonstrate expertise in a specific SharePoint solution, or several M365 products, SharePoint feature functions, or services.

Recommended qualifications, skills and experience:

  • Be comfortable talking to and working with other developers and business stakeholders, building relationships and credibility
  • Extensive SharePoint, Power Apps and Power Automate (Microsoft Flow) development experience, including Migrating and Upgrading experience of SharePoint
  • The confidence to deliver your technical and business know-how to developers looking to learn from Microsoft
  • Managing your own time and workload
  • Understanding of Development Methodologies, DevOps & SecOps
  • A sound knowledge of the Open Source ecosystem
  • The ideal candidate will have a Bachelor degree in Computer Science, Engineering or equivalent, but will consider related field (or equivalent) experience.

At least one of the following Microsoft Certifications would be appreciated:

  • Microsoft Dynamics 365 + Power Platform Solution Architect Expert MB-600
  • Microsoft Power Platform Developer PL-400
  • Microsoft Power Platform Functional Consultant Associate PL-200

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.