|Job Type:||Full Time|
See yourself being part of a large, transformational change? This could be the role for you!
Iress is continuing to hire for roles during Covid-19 with all interviewing and on-boarding done virtually . Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.
Who We Are:
At Iress, we believe technology should help people perform better every day. Since our beginning in 1993, people across financial services have trusted us to take their performance to the next level. From the world’s most established financial brands to new and disruptive players, we help improve every aspect of our clients’ businesses so that they can work better, every day. Iress is one of Australia’s largest technology companies and employs more than 1,900 people across Australia, United Kingdom, South Africa, Canada, New Zealand and Asia.
Iress is a dynamic, open and matrix-style organisation with a client footprint stretched across the globe. The role of a Product Specialist is to respond to and resolve complex support enquiries from our clients within the Financial Markets sector.
The role will also work with teams globally - and will require out of hours work to ensure that when needed goals of these teams are understood and delivered.
What you will be doing:
Responding to complex support queries either escalated from the frontline support teams, other product specialists, or from clients directly
Assisting the Support Frontline team to respond to all client queries within our agreed SLA timelines
Engage with Frontline teams to improve skills and knowledge and provide specialist skills and knowledge to client projects as required
Work closely with global operations; account management; ProdTech and frontline teams for the deployment of new versions to key clients; and actively encourage and promote the benefits of minimum recommended versions to reduce production issues
Work closely with the Frontline support team to support activities associated with Iress' market data and trading product suite to drive excellent client outcomes.
What you will need:
3-5 years experience within the Financial Markets industry, whether it be in a similar support type role or on the client side - with a solid understanding of trading systems
Strong communication skills and ability to build rapport with clients
Ability to understand and support appropriate process, while looking for ways to improve efficiency, quality and our client experience
Exposure to any of Iress' products is highly regarded but not essential
Experience with defect tracking software and agile based development platforms such as JIRA
Analytical thinking and strong problem solving abilities
Adaptability, flexibility and ability to quickly respond to change
Why work with us?
Competitive base salary
Casual dress, flexible work policy
Access to various learning and development programs
3 days’ leave per year for charity initiatives
Global 36-hour hackathon
Table tennis, pool tables, meditation rooms
Up to 26 weeks’ paid parental leave for primary carers (up to 4 weeks for secondary carers), and the ability to work part-time when returning to work.