FIS Support Engineer

Last updated an hour ago
Location:Sydney

Knowledge, Skills Requirements and Soft skills:

Domain Knowledge:

  • Native Cloud Platforms (Azure/AWS)
  • eDiscovery and analytics application knowledge
  • 5 years in operations/support teams
  • 5 years of application support and familiarity of Service Now
  • Strong understanding of standard application architecture and development
  • Excellent knowledge of various infrastructure applications including Active Directory, DNS, and DHCP.
  • Experience in establishing and supporting automated application monitoring protocols
  • Provide technical mentoring across team members

Required technical experience & qualifications

  • Deep knowledge of Cloud Services/Cloud Appliances (Azure/AWS):
    • IaaS
      • 3rd Party Appliances/Services
        • IIS
        • JBOSS
        • SQL Server
        • Apache
        • SEP
        • Vormetric
        • Data Discovery Tools
        • Veeam
        • NetBackup
      • Azure Scale Set
      • Custom OS Services
      • SQL Server
      • LINUX
      • Windows Server
      • RDS
      • Application/Service Scaling
      • Azure Vault
      • Application/Service Scaling
      • Website Management/Optimization
      • Application Pool manipulation and optimization
      • Certificate Management
      • Load Balancing configuration
    • Azure Services/Integration Points/IAM
      • Azure Active Directory
      • On-prem Active Directory
      • DNS
      • Group Policy Management (GPO)
      • Organization Unit Management (OU)
      • Multi-Factor Authentication (MFA)
        • PingID
        • RSA
    • Cloud Native Telemetry
      • Azure Monitor
      • Azure App Insights
    • Automation
      • PowerShell
      • JSON/BSON
      • Containers
      • Kubernetes (K8)
    • Cloud Storage Offerings (Azure/AWS)
      • NetApp: OnTap (appliance)
      • NetApp: Files
      • Storage Accounts
      • Storage provisioning
      • Encryption
    • PaaS
      • Azure SQL
      • Azure Website
      • Azure App Services
      • Application/Service Scaling
      • Website Management/Optimization
      • Application Pool manipulation and optimization
      • Certificate Management
      • Load Balancing configuration
    • Networking
      • VNETs
      • NSGs
      • On-Prem: Load Balancers (Citrix MPX/VPX)
      • Cloud: Load Balancers
      • Application Gateways
  • Solid understanding of SQL Server and High Availability Options:
    • SQL Server provisioning
    • SQL Server performance optimization
    • SQL Server Automation
    • SQL Server Triage/Troubleshooting
    • AlwaysOn Availability Groups
    • AlwaysOn FCIs
    • Geo-WSFCs
    • Geo-FCIs
  • Deep knowledge of Windows Server 2016/2019:
    • Configuration Best Practices (DSC/Puppet/Salt)
    • Perfmon/Performance Monitoring
    • DNS Configuration/NIC configuration
    • WSFC (Windows Server Failover Clustering)
      • Deployment
      • Configuration
      • Backup and Recovery
      • Troubleshooting
    • Leverage RAS remediation reports
  • Deep knowledge of LINUX (SUSE/RedHat/CentOS)
    • Configuration Best Practices
    • Performance Management
    • File System Management
    • DNS Configuration/NIC configuration
    • Bash/Scripting
  • Solid understanding of Encryption/Service Hardening/Vulnerabilities
    • Encryption-at-Rest (EaR)
      • Vormetric
      • SQL Server – Transparent Data Encryption (TDE)
    • Encryption-in-Transit (EaR)
      • Certificates (HTTP/TLS)
  • Demonstratable working knowledge on 3rd Party Monitoring and Analytics Tools
    • Microsoft System Center Operations Manager (SCOM)
    • Splunk for Enterprise
    • AppDynamics
      • End User Experience
      • Dashboard creation/management
  • Solid understanding of SAN/NAS Storage On-prem & Cloud (EMC VNX/VMAX/Isilon and NetApp/SoftNAS):
    • Through understanding RAID configuration
    • Strong understanding how to optimize storage for SQL Server
    • How to troubleshoot and identify and storage related performance issues
  • Demonstratable working knowledge on 3rd Party Backup and Recovery Tools:
    • Veeam backup/recover v10
    • Symantec NetBackup 7.x
    • EMC Recovery Point
  • Working knowledge of Citrix Platform Suite:
    • XenApp/XenDesktop 7.15 LTSR
    • Director
    • NetScaler (MPX/VPX)
    • Delivery Group Management

Soft Skills:

  • Excellent communication, interpersonal and organizational skills
  • Some prior experience in managing resources a positive but not required
  • Sound judgment and analytical ability
  • Strong documentation skills – MS Word, Excel, Projects and Visio
  • The ability to work effectively with clients, management and staff members
  • Experience in maintaining mission critical production environments
  • Working knowledge in ITIL Incident, Change and Problem Management

Team Dynamics:

  • Experience engaging in SWARM/SCRUM/Agile model
  • Strong collaboration, knowledge sharing and documentation skills

Other Requirements:

  • The job may require working on extended hours and weekends
  • The job may require working on different time zone due to global responsibilities
  • The job may require travel to other Global Data Centers

Job Requirements:

  • A Bachelor's degree in Computer Science or a related discipline, or equivalent work experience

Experience:

  • Approximately 5-10 years of experience in related technology

Certifications (Preferred):

  • Azure Data
  • Azure Administrator
  • Azure Database Administrator
  • Azure DevOps Engineer
  • SAFe