Customer Success Technical Strategist, APAC

Last updated 8 minutes ago
Location:Sydney
Job Type:Full Time

The Team

Customer Success Technical Strategists is a newly established global team that collaborates constantly to share knowledge and best practices and continuously advance our technical skillset. We are Okta’s product experts, and we enable Okta's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers through demos, presentations, technical evaluations, and ongoing advice.

The Opportunity

A CS Tech Strategist will continue to provide highest level technical advisory service to our largest customers by providing strategic guidance over the comprehensive suite of products and features available at Okta. They are held in high regard as an expert and trusted advisor for how our solutions translate to business value.

You Will:

  • Advise on best practices and product adoption for customers in line with pre-sales, post-sales and the renewal processes
  • Be the customer’s advocate by knowing their goals and use cases then suggesting process changes, product adoption, configuration and additional features to meet their requirements
  • Drive adoption for the product in the assigned region and proactively engage with largest accts to ensure success
  • Work closely with the CSM team of any technical enquiries


Requirements:

  • 5+ years experience with technologies and protocols to support identity federation and robust access control models (e.g., SAML 2.0, WS-Federation, OAuth, OpenID Connect)
  • Software development experience (Java, Ruby, .Net, PHP, REST/JSON, etc)
  • Experience with JavaScript and one of the major JavaScript MVC frameworks (Backbone, Angular, Ember, React, etc.)
  • Superb oral and written communication skills, including issue tracking and triaging
  • Knowledge of enterprise web technologies, cloud security and cutting-edge infrastructures
  • General knowledge of cloud architectures as well as complex enterprise on-premise IT landscapes.
  • Extensive knowledge of typical enterprise identity life cycle management processes and standards, as well as emerging industry practices
  • SaaS deployment experience: Salesforce, Box, Office 365, Workday and HR as master for identities preferred
  • Familiarity with API management using Mulesoft, Axway or Apigee preferred


Education:

  • BA/BS/MS in Computer Science, Information Technology or related discipline required.

Okta is an Equal Opportunity Employer

Okta is rethinking the traditional work environment, providing our employees with the flexibility to be their most creative and successful versions of themselves, no matter where they are located.We enable a flexible approach to work, meaning for roles where it makes sense, meaning you can work from the office, or from home, regardless of where you live. Okta invests in the best technologies and provides flexible benefits and collaborative work environments/experiences, empowering employees to work productively in a setting that best and uniquely suits their needs.

Find your place at Okta https://www.okta.com/company/careers/.

By submitting an application, you agree to the retention of your personal data for consideration for a future position at Okta. More details about Okta’s privacy practices can be found at: https://www.okta.com/privacy-policy.

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