Passenger Attendant

Last updated 6 days ago
Job Type:Full Time

Transport for NSW is the lead agency of the NSW Transport cluster. Our role is to lead the development of a safe, efficient, integrated transport system that keeps people and goods moving, connects communities and shapes the future of our cities, centres and regions.

We are responsible for strategy, planning, policy, regulation, funding allocation and other non-service delivery functions for all modes of transport in NSW including road, rail, ferry, light rail, point to point, regional air, cycling and walking.
We focus on improving the customer experience and contract public and private operators to deliver customer-focused transport services on our behalf.

We also lead the procurement of transport infrastructure and oversee delivery through project delivery offices and industry delivery partners.

About You

You are an experienced customer service professional who has a passion meeting and exceeding customer expectations and providing an unforgettable experience. You approach challenging situations with a level head and a positive attitude while working in a constantly changing environment where no two days are ever quite the same.

About us

NSW TrainLink is a multi-mode passenger transport service provider, connecting NSW to Victoria, Queensland and the ACT. It is also part of the exciting and unprecedented investment in NSW integrated transport infrastructure and services, delivering benefits for our customers and communities as they travel between Sydney, the Central Coast, Newcastle, the Blue Mountains and the South Coast.

The opportunity

We have an exciting opportunity for a Full Time and Part Time Passenger Attendant to be part of the Customer Service Delivery Team based at Albury.

Passenger Attendants are team players that deliver and maintain the highest standard of customer service, safety and security to customers on NSW Trains services.

Your key responsibilities are but not limited to:

  • Attending to customer needs as required in a polite and courteous manner
  • Prioritising work to meet challenging situations and unforeseen circumstances
  • On-board cleaning (including cleaning public amenities)
  • Preparing catering requirements for customers

As a Permanent Full Time Passenger Attendant, you will be working a 76-hour fortnight across a 7 day rotating morning/afternoon shift roster including weekends and public holidays and may be required to work additional hours at short notice with potential for overtime. There will be a requirement to travel outside of Albury (Sydney and Melbourne) with overnight stays.

As a Permanent Part Time Passenger Attendant, you will be working 5 days per fortnight including weekends, overnight travel and public holidays. You also may be required to work additional hours at short notice with potential for overtime. There will be a requirement to travel outside of Albury (Sydney and Melbourne) with overnight stays.

To be successful in this role we are looking for someone who has extensive experience in a customer service environment, has the ability to carry out manual handling duties and meets the required level of fitness as required for a Rail Safety Worker Category 2.

For more information about the role please view the Position Description here


NSW TrainLink offers its employees challenging and rewarding work with opportunities for career progression, learning and development and work-life balance. Other benefits include:

  • Salary: $1,106.70 per week including industry allowance (pro-rata), plus 9.5% superannuation
  • Free travel on NSW Government trains, buses and ferries
  • Applicable Shift Allowances and Penalty Rates

Join NSW TrainLink for the opportunity to shape the future and make a genuine difference for the people and communities of NSW by providing a world class rail system.

How to apply

To apply for this amazing opportunity click apply. You will be required to submit a resume and respond to the questions outlined in the online application process.

For more information on NSW TrainLink please click here.

For any enquiries, please contact Joshua Ring at

If you require any reasonable adjustments at any stage of the recruitment process, please reach out to the Talent team at

Applications close: 11:59pm on Sunday 25 April 2021.

For permanent positions in the NSW Public Sector, you need to be an Australian Citizen or Permanent Resident. For most Temporary jobs, you need a visa that gives you permission to work in Australia. To be considered for these roles you must be 18 years of age. Applicants will need to complete merit based selection activities and will be subject to satisfactory medical, drug & alcohol and criminal record checks as part of the selection process. Please note that an eligibility list may be created for this position, and position(s) of the same classification that subsequently become vacant may be filled using this eligibility list (where the vacancy is within 60 minutes travelling time). Transport for NSW is an equal opportunity employer. Women and people with a disability are encouraged to apply.

Our Commitment to Diversity

Great people come from all walks of life. At Transport for NSW, we are committed to creating a diverse, inclusive and flexible workforce which reflects the community and the customers we serve. We actively promote gender diversity in our workplaces, the employment of Aboriginal and Torres Strait Islanders and the employment of people with a disability. We welcome and encourage applications from all people regardless of age, gender, ethnicity, cultural background, or sexual orientation. If you need an adjustment in the recruitment process, please call/text or email the contact person for this role.