Customer Service Officer

Last updated 34 minutes ago
Job Type:Full Time

An exciting opportunity exists to join our Customer Service team in Geraldton.

About us

At the Department of Mines, Industry Regulation and Safety (DMIRS), we pride ourselves on creating a supportive, inclusive and innovative environment that allows our people to contribute, develop and thrive to reach their full potential.

We offer a diverse range of extraordinary career opportunities across the Department, all focusing on supporting a safe, fair and responsible future for the Western Australian community, industry and resources sector.

To learn more about the Department and what we have to offer, please visit our website.

The position

In this role, you will be working with the Service Delivery Group in which the Customer Information Directorate is responsible for providing frontline customer centric service and information that is outward-facing, streamlined and responsive to meet the needs of DMIRS customers. The Customer Information Directorate is responsible for ensuring DMIRS is customer focused and engages effectively with the community, businesses and stakeholders.

The Customer Service Officer works as part of a team in the Contact Centre and is often the first point of contact by which individuals and businesses seek advice and assistance. This role is vital to the Customer Information Directorate, helping deliver information and advice to customers who contact the department by telephone, email and in person. To support and encourage a customer service culture, the Customer Contact Officer delivers outstanding customer service and displays a high level of professionalism.

We are currently looking for an individual who provides excellent customer service, can deliver consistent, accurate and timely information in a demanding environment, and accurately record and source information using technology and software applications

This position is located in Geraldton

Need further info? Click on the Job Description Form (JDF) below or contact Mardie Christ, Coordinator Customer Service on (08) 9021 9440.

What are we looking for?

To be considered further, please submit a detailed CV and covering letter (of no more than 2 pages) addressing the following;

  • Proven ability to identify and find solutions to meet customer needs.
  • Experience in using websites, computers and knowledge bases to locate and retrieve information.
  • Experience in interpreting and applying policies, guidelines and/or legislation.

Ready to join our team?

Click ‘Apply for job’ below, complete the online application form and attach documentation as requested above in the “what are we looking for?” section.

For tips putting together your application, or details about the process, you can find more information in the Applicant Information Pack attached below. You can also contact Rebecca Flait, Senior Human Resources Officer on (08) 6251 1514 or email for information about employment conditions and the application process.

All requirements, capabilities and pre-employment checks listed on the attached JDF will be assessed as part of the selection process. A National Police Clearance will be required as part of the Pre-Employment requirements.

Other benefits

  • Great work/life balance through flexible working arrangements and leave options.
  • Opportunities for professional development.
  • An award-winning Health and Wellbeing program.
  • Salary packaging options.
  • District allowance may be applicable

Supporting a diverse workforce

The Department of Mines, Industry Regulation and Safety (DMIRS) is committed to creating and maintaining a diverse workforce that reflects the community we serve and inclusive culture where all employees feel valued, respected and connected. Our workforce's diversity is our strength; it enhances our ability to be forward-thinking and responsive in the services we deliver to the Western Australian community.

Suitable Aboriginal and Torres Strait Islander people, people with disability and youth may be given priority consideration over non diversity group applicants to achieve public sector outcomes. People with disability will be provided with reasonable adjustments in our recruitment processes and in the workplace.

To keep up to update on activities and opportunities within the department you can follow us Linked.

Whilst this selection process will initially be used to fill the above vacancy, it may also be used to fill other "similar" vacancies for appointment (permanent, fixed term, full-time or part time) throughout the department for the next twelve (12) months.

CLOSING DATE: 4:00pm on Friday 23 April 2021 (WST)

Your application submission must be complete by the closing time, applications that are in progress or submitted after this time will not be accepted. It is your responsibility to ensure your application is submitted on time.

- Applicant information Pack
- Job Description Form

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