Social Media Manager - Ecosystem & Partnerships

Last updated 11 days ago
Job Type:Full Time

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

What we are looking for:

Our partners play a key role in helping us connect our customers to a vibrant ecosystem of the best software and financial services in the world. Xero offers its customers an ecosystem of over 800 third-party apps and 200 plus connections to banks and other financial partners. We have over 70,000 users of the Xero API and our community is engaged, innovative and loves working with Xero. We’re committed to investing back into growing and nurturing them and that’s where you’ll help.

The Social Media Manager, Ecosystem & Partnerships is a critical position and will play a key role in connecting Xero with the robust ecosystem community and our leading product brands. You will help shape and deliver our social media strategy through channels including Twitter, LinkedIn, Instagram, YouTube and blogs. Strategic support of these social channels is vital in helping us to maintain strong connections with our API users and to reinforce our reputation for “building a network of innovation”.

Working with a team of experts - including developers, social strategists, communicators, marketers, analysts, sales teams and more - you’ll use your creative and technical ability to develop and execute ideas that amplify our unique brand.

This role is based in either Auckland or Wellington

What you'll do:

  • Be the social champion for the Xero App Marketplace with a key focus on the developer experience.
  • Manage Xero’s API community forums and monitor key industry forums to ensure we are an active part of the conversation and responding to issues quickly and effectively.
  • Execute a world class organic social media strategy working in close consultation with our ecosystem marketing, social media and global communications teams.
  • Report on social and community analytics and check that these connect or align with agreed key performance indicators.
  • Produce content that explains and promotes our developer experience including messaging, media Q&As, holding statements and blogs.
  • Be a trusted advisor to key leaders and help them share engaging content.
  • What you'll bring:

  • At least three years experience in social media management
  • Experience in marketing, comms, campaign or community management and running social media/community for a brand.
  • Confidence in managing multiple projects and priorities and presenting to key stakeholders and business leaders.
  • Business fluency in app development and enterprise technology is preferred.
  • Comfort using analytics tools is key.
  • Writing in plain English and editing for both online and print is essential. You’ll be able to write great copy at pace whilst adhering to style guides, templates and compliance tools.
  • Why Xero?

    Working at Xero will provide you with a diverse and inclusive environment alongside people who will respect, challenge, support and mentor you to have fun while you do the best work of your life. We are a place where personal development, innovation, and change are not only inspired but also celebrated. We value our people and want them to enjoy and take pride in their work.

    Xero is an NZ Immigration Accredited Employer and Rainbow Tick certified too.

    Please include a cover letter in your application, telling us why you’re a great fit for this position.