Customer Support Executive

Last updated 1 hours ago
Job Type:Full Time

Would you like to work for Amazon Web Services (AWS); assisting one of Australia's most successful Public Sector technology partners to extend their cloud computing adoption.
Would you like to be part of a team focused on increasing awareness and adoption of AWS by engaging with public sector organizations who are reinventing their IT strategy by adopting cloud computing? Do you have the business savvy, public sector industry experience and the technical background necessary to help further establish Amazon as a leading cloud platform provider?

As a Sales Support team member within AWS’ Public Sector team, you’ll shape and deliver on a strategy with one of our most successful and interesting customers as they grow both their business and their adoption of AWS Services. Your responsibilities will include developing a deep understanding of the customer’s unique business model and how AWS can help them to serve their customers.

The ideal candidate will bring both a business background that enables them to drive an engagement and interact at the senior executive level within the customer base, as well as a technical background that enables them to easily interact with software developers and architects. They should also have a demonstrated ability to think strategically and analytically about business, product, and technical challenges, with the ability to build and convey compelling value.

Roles & Responsibilities:
  • Work with the account team, customer and internal specialist technical teams to design and implement long-term training and enablement plan
  • Work with Marketing team to conduct in-account campaigns.
  • Create & distribute comms and materials re. upcoming aws events, resources etc.
  • Share key learnings, growth initiatives and resources from cs & ps accounts.
  • Account governance & internal account support.
  • Manage partner opportunity pipeline, qualifying partner opportunities and supporting with partner funding requests.
  • Collaborate with the customer on strategic projects and initiatives.


  • Excellent communication and writing skill with the ability to be both technical and analytical. Possess 5+ years of business development or account management experience preferably with experience selling to public sector market segments.
  • Must have a good understanding of government procurement and education contract vehicles.
  • Relevant technical knowledge is helpful, such as: database systems, core distributed computing concepts, fundamentals of cloud computing and virtualization, storage systems with ability to go deep enough on technical aspects to differentiate between varied data storage services.
  • A demonstrable capability in understanding the financial and operational aspects of a 'for-profit' organisation is essential.
  • An understanding of the Public Sector, either directly or through a partner who's predominant customers are Public Sector customers.


• Working knowledge of software development practices and data center / infrastructure / networking technologies.