Ticketing Coordinator

Last updated 7 days ago
Job Type:Full Time

The Role
The Ticketing Coordinator is responsible for the coordination and execution of ticketing operations across all AFL competitions. The Ticketing Coordinator will organise accurate and efficient venue audits and event builds and play a key role in leading the execution of the day-to-day operations of the Ticketing department. The Ticketing Coordinator will assist in developing and implementing ticketing strategies for the AFL and Clubs.

Day in the life - what you will be responsible for

  • Coordinate the implementation and delivery of ticketing operations, processes and procedures for all AFL Competitions; AFLW Season, AFL Premiership Season, AFL Preseason, Finals Series and other AFL Events.
  • Develop detailed ticketing information across all AFL venues for distribution to key stakeholders.
  • Coordinate event build process including seating configurations, allocations and pricing.
  • Manage databases and associated reporting, including AFL Award Winners, accreditation, Community and Ticketing programs.
  • Coordinate commercial and community ticketing programs through various ticketing platforms.
  • Support the overall Assist execution of ticketing operations
  • Manage the AFL’s accreditation system to ensure all working personnel are appropriately accredited
  • Collaborate with Clubs to formulate ticketing strategies, with a focus on inventory management.

Must haves - what is needed to be successful in this role?

  • Minimum of 2 years in a ticketing related role.
  • Competency with ticketing systems and processes.
  • Background in customer service or engagement.
  • Highly developed technological skills including all Microsoft Office products (especially excel).
  • Proactively show initiative and manage own workload while working independently and to strict guidelines and deadlines.
  • Strong time management with the ability to effectively multi-task
  • Strong communications skills
  • Outstanding attention to detail and organisation and planning skills.
  • Ability to build and maintain good working relationships with internal and external stakeholders.
  • An ability to work under pressure
  • Ability to clearly identify problems and present ideas to solve them.

Child Safety Standards
The AFL has a commitment to ensure we provide professional, safe and enjoyable environments to children and young people who participate in our game.

The executive and management of our organisation are responsible for undertaking recruitment and ensuring that our process’s and systems are robust and thorough, as well as being communicated and understood internally. Our recruitment process is a 5-step process and includes meeting and engaging with a variety of key people from across the organisation as well as completing thorough verification checks.

As part of our comprehensive recruitment process we ensure that all safety and legislative checks such as working with children checks, Criminal background checks, employment and personal reference checks are completed to ensure anyone working for the AFL is fit for the role they are employed in, prior to commencing employment.

The AFL takes the safety of children and young people very seriously and reviews all process and procedures in line with current state and federal legislation.