Last updated 10 days ago
Identify, prioritise, and action level 1 IT support requests. Work closely with the IT Support Engineers on issues that require a higher level of support. Manage the procurement of IT equipment globally. Manage the hardware asset register to ensure all hardware can be tracked and maintained. Provide introductory training and assistance to new staff. Maintain technical documentation and manuals.
Minimum 2 years experience in IT Support or a bachelor degree in Information Technology or related discipline. Knowledge and demonstrated expertise in the support of Apple & Windows-based hardware & operating systems. Customer-oriented attitude. Ability to perform remote troubleshooting and provide clear instructions. User Access Management experience with Cloud & SaaS applications. Experience procuring and managing IT hardware. Must be able to quickly learn/support new technologies. Effective communication and interpersonal skills. Self-starter that works well in a team environment.
Flexible working environments Birthday Leave Generous study and training allowance + 5 days paid study leave Creative, fun, and contemporary workspaces Motivated team of industry experts and new talent Celebrated success with ‘Legend’ and ‘Kudos’ Awards Health and wellness program Opportunities for career growth and potential for global intra-company transfers for interested candidates
|Job Type:||Full Time|
Based in our Brisbane office and reporting to the IT Manager, you will provide first level technical support across a range of services and devices including notebook services, identity and access management, anti-malware services, and cloud-native productivity and collaboration services (including Apple devices, Google Workspace, and Atlassian products).
Megaport has transformed the way IT gets connected. We're global leaders in Network as a Service (NaaS), changing the way businesses reach the cloud. We're also a leading partner to Amazon, Microsoft, Google, IBM, Oracle, NYSE, and many other leading technology companies. Megaport is a publicly traded company on the Australian Stock Exchange with a market cap exceeding $2 Billion. We’re a lean, high-achieving team made up of over 230 members globally. While the company is headquartered in Brisbane, Australia, employees are spread out across North America, Europe, and Asia-Pacific. Staff enjoy an environment that is collaborative, supportive, and fun.
Our Team Culture
Join a team of globally-positioned industry experts that lead by example. We do not compromise our values for commercial gain; we are all custodians of our culture, and the customer is at the centre of everything we do. Our employees are motivated, adaptable, persistent, hard-working, and dynamic. Our culture permeates everything we do and this, in turn with a global vision, forms a commitment to each other, our customers, and shareholders alike.
What You’ll Be Doing
What We Are Looking For
What We Offer
All applications will be treated in confidence.
Candidates who meet the selection criteria will be invited to attend an interview
Strictly no Recruitment Agencies please.