IT Support Officer

Last updated 10 days ago
Location:Brisbane
Job Type:Full Time

The Role
Based in our Brisbane office and reporting to the IT Manager, you will provide first level technical support across a range of services and devices including notebook services, identity and access management, anti-malware services, and cloud-native productivity and collaboration services (including Apple devices, Google Workspace, and Atlassian products).

About Megaport
Megaport has transformed the way IT gets connected. We're global leaders in Network as a Service (NaaS), changing the way businesses reach the cloud. We're also a leading partner to Amazon, Microsoft, Google, IBM, Oracle, NYSE, and many other leading technology companies. Megaport is a publicly traded company on the Australian Stock Exchange with a market cap exceeding $2 Billion. We’re a lean, high-achieving team made up of over 230 members globally. While the company is headquartered in Brisbane, Australia, employees are spread out across North America, Europe, and Asia-Pacific. Staff enjoy an environment that is collaborative, supportive, and fun.
Our Team Culture
Join a team of globally-positioned industry experts that lead by example. We do not compromise our values for commercial gain; we are all custodians of our culture, and the customer is at the centre of everything we do. Our employees are motivated, adaptable, persistent, hard-working, and dynamic. Our culture permeates everything we do and this, in turn with a global vision, forms a commitment to each other, our customers, and shareholders alike.

What You’ll Be Doing

  • Identify, prioritise, and action level 1 IT support requests.
  • Work closely with the IT Support Engineers on issues that require a higher level of support.
  • Manage the procurement of IT equipment globally.
  • Manage the hardware asset register to ensure all hardware can be tracked and maintained.
  • Provide introductory training and assistance to new staff.
  • Maintain technical documentation and manuals.
  • What We Are Looking For

  • Minimum 2 years experience in IT Support or a bachelor degree in Information Technology or related discipline.
  • Knowledge and demonstrated expertise in the support of Apple & Windows-based hardware & operating systems.
  • Customer-oriented attitude.
  • Ability to perform remote troubleshooting and provide clear instructions.
  • User Access Management experience with Cloud & SaaS applications.
  • Experience procuring and managing IT hardware.
  • Must be able to quickly learn/support new technologies.
  • Effective communication and interpersonal skills.
  • Self-starter that works well in a team environment.
  • What We Offer

  • Flexible working environments
  • Birthday Leave
  • Generous study and training allowance + 5 days paid study leave
  • Creative, fun, and contemporary workspaces
  • Motivated team of industry experts and new talent
  • Celebrated success with ‘Legend’ and ‘Kudos’ Awards
  • Health and wellness program
  • Opportunities for career growth and potential for global intra-company transfers for interested candidates
  • All applications will be treated in confidence.
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    Candidates who meet the selection criteria will be invited to attend an interview
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