Australia’s Academic and Research Network (AARNet) was established in 1989 and is widely regarded as the founder of the Internet in Australia and renowned as the architect, builder and operator of world-class network infrastructure for research and education.
We are Australia’s National Research and Education Network (NREN). We connect over one million users—researchers, faculty, staff and students—at institutions across Australia, supporting education and research across a diverse range disciplines including high energy physics, climate science, genomics, radio astronomy and the arts.
Nationally, AARNet interconnects Australian universities, the CSIRO, and other organisations who have a research and education mission, or with whom the education and research sector interacts. These include hospitals, vocational training providers, schools and museums. Internationally, AARNet interconnects the Australian Research and Education (R & E) community to the world – and continuously develops new capabilities and partnerships to facilitate seamless data access and transfer.
AARNet also offers a suite of supporting applications to our customers. These include network and collaboration services such as CloudStor and Zoom, that enable innovation in the delivery of research and education.
We are an organisation of innovators, doers, and courageous thinkers. We are not constrained by traditional products and solutions and we constantly strive to build the solutions that our customers will need tomorrow – today. If you have the imagination, foresight and drive to build the future why not come and join us?
This position is a senior member of the Network Operations team which is responsible for the on-going availability and performance of the AARNet network. Broad duties include implementing new network designs and projects; operating, managing and maintaining existing network infrastructure; and documenting the network. The position frequently assists Customers, both external and internal, with network installations, faults, difficulties and performance issues.
The individual in this role will also provide technical advice and mentoring to the wider Operations team, as well as the supervision of other Network Engineers.
Due to change-control policy, this position is frequently required to work outside of normal business hours. Some travel to other locations may also be required.
Implement new network infrastructure and provision new services:
- Determine and order new equipment, software and services as required
- Install, configure and test new equipment and related software
- Configure and test new physical and virtual connections, circuits and networks
- Provision and test new services
- Document new and existing network installations, configurations, related information/data and test results
Operate, manage and maintain the network
- Monitor and measure the network to ensure optimum availability and performance and to achieve service level agreements
- Detect, investigate, diagnose (troubleshoot) and rectify complex network faults, difficulties and performance issues
- Organise the order, replacement and return of faulty hardware under warranty or service contract
- Maintain the network with hardware and software updates and upgrades
Provide support and assistance
- Support, assist and advise Customers; the Network Operations Centre and other AARNet staff with network related faults, problems, difficulties, network design and planning, implementation and other network related requirements
- Liaise and communicate with external suppliers, providers and partners
- Manage performance and workload of other Network Engineers in the team
- Support ongoing training and development other Network Engineers in the team
Expertise, experience & qualifications
- A degree in a relevant discipline or equivalent work experience
- At least 5 years’ experience working as a network professional in a carrier-grade, data communication network environment
- Demonstrable, continuous experience working with Juniper and Cisco routing and switching equipment, related operating systems, BGP, OSPF and MPLS
- Extensive knowledge of Juniper and Cisco routing and switching equipment and related operating systems, including features, functionality and capability
- Strong, comprehensive knowledge and extensive use of BGP and OSPF routing protocols
- Knowledge of MPLS, VPLS, VLAN, Q-in-Q, Spanning Tree, IPv6, Multicast
- Highly skilled at configuring and using Juniper and Cisco operating systems
- Highly skilled at detecting, identifying, diagnosing, troubleshooting and fixing/restoring network faults, difficulties and performance issues
- Skilled at using e-mail, trouble-ticket and workflow systems
- Some knowledge and use of scripting languages
Good technical drawing/writing and other documentation skills
Excellent interpersonal and communication skills (verbal and written)
Ability to work independently and in team and cross-team environments
Excellent problem solving skills and ability to work under time pressure
Conditions of employment
AARNet is committed to diversity and providing equal opportunity to all. We’re a great place to work if you want to make a difference. Remuneration will be based on skills and experience and will include an above market superannuation package.