Customer Service Representative

Last updated 13 minutes ago
Job Type:Full Time

USG Boral is looking for an experienced Customer Service Representative Reporting to the Customer Service Manager. This role is responsible for providing exceptional customer service through the daily operations of the Service Centre, in accordance with the Company’s strategic plans, operating budgets, procedures, and policies.

This is a great opportunity to join our high-performing business based in Port Melbourne | Victoria. If you enjoy being part of a team and have a strong, organised work ethic, we want to hear from you.

It is critical to understand the importance of complying with Workplace Health & Safety Standards and follow protocol. Be passionate about learning new skills for career development opportunities. The role involves all aspects of working with customers to deliver customer-specific tactical solutions.

Some duties include:

  • Provide exceptional customer service via phone and or email interaction
  • Manage all order makeup for customers as required
  • Maintain compliance with the Management System and relevant procedures
  • Check and process orders with diligence and accuracy
  • Ensure validity and compliance within our SAP system
  • Assist in the management of transport resources to maintain service standards
  • Maintain operational equipment and report any faults or damage to management
  • Record and report any customer complaints and provide solutions on how to streamline processes to improve the Company’s Distribution and Sales function.

Must have:

  • Microsoft Office skills to complete operational tasks
  • Team player, attention to detail, time management, and organisation skills
  • SAP experience.

On offer:

  • Competitive salary
  • Grow in a highly competent team environment
  • Opportunity to work in a fun, high-paced, and safe work environment

If this sounds like you click to Apply

*Please note, applicants must have entitlements to work in Australia, as part of the recruitment process, police and medical checks for security clearance pertaining to specific job requirements will be conducted for successful applicants.

About USG Boral:

Boral and USG's plasterboard and ceilings joint venture, USG Boral Building Products, brings together Boral's leading plasterboard manufacturing and distribution footprint in Asia and Australia with USG's world-leading building products technologies and strategic assets in Asia and the Middle East. The 50/50 joint venture leverages the two companies' iconic brands, complementary geographic footprints and technological expertise to deliver a unique portfolio of building products across 12 countries spanning Asia, Australasia and the Middle East.