Community Engagement Manager

Last updated 2 days ago
Job Type:Full Time

Job Expectations

Build your career and Australia’s future.

As nbn moves from Build to Run, alongside a transforming industry, we are preparing for an exciting journey ahead as we seek to lift the digital capability of Australia. You will be presented with opportunities to have great impacts on nbn and your local community as we grow and evolve.

This is an exciting opportunity to join the nbn Local Team as a Community Engagement Manager within nbn’s newly formed Regional Development & Engagement (RDE) business unit, reporting directly to the Head of nbn Local (WA).

* Please note, we are looking for regionally based candidates in Mid West WA, ideally located in regions such as the greater Geraldton area.

A bit about the role

As an nbn Community Engagement Manager, you will be an integral part of the nbn Local team. Your focus will be on integrating with the community to lift the digital capability within regional Australia, through engaging strategically with internal and external stakeholders to develop and execute a regional communications and engagement strategy encompassing the region’s community and business sectors.

The nbn Community Engagement Manager will be accountable for aligning with the 4 pillars of nbn Local and leading the region to work with key stakeholders to build digital capability, solve problems and build partnerships across three key areas: Local Region Enablement, Local Region Development and Local Region Performance.

Your role will involve:

  • Local Region Enablement - Driving engagement and digital participation with nbn and key community and business segments to create shared economic and social outcomes. Providing strategic insights to inform and shape programs and initiatives to suit the region’s needs through building and leveraging relationships with key stakeholders in the region including but not limited to Local, State and Federal Government, media, key influential community and business stakeholders, relevant local groups and associations and local industry channels.
  • Local Region Development – Developing strategic relationships to identify and bring to fruition co-investment partnerships to optimise nbn’s network footprint and improve infrastructure within the region. Understanding and aligning to the regions’ social and economic objectives and supporting regional stakeholders to access funding and partnerships; working across other Business Units within nbn to facilitate these outcomes.
  • Local Region Performance Ensuring nbn performance across your region, including nbn take up rates and participation in agreed nbn programs, and ensuring problems are responded to and resolved. You will engage with the RDE Partner and Performance team to ensure nbn’s service performance within a region is achieved and to ensure the local Voice of the Customer (VOC) is represented with local insights and hotspot identification.

A bit about you

The successful candidate will be based in the greater Geraldton area and have extensive experience in senior roles involving complex stakeholder management/engagement and have attained Tertiary Level qualifications in a relevant field. You will be a resilient and tenacious professional, passionate about regional Australia, with the ability to work collaboratively both autonomously and in a team capacity in a large matrix organisation, showing initiative and balancing competing demands. You will also be skilled in aligning cross-functional teams to drive towards key region objectives.

Highly developed interpersonal and stakeholder management skills with demonstrated experience working, engaging with, and presenting to external community, business & government stakeholders is critical. The ideal candidate will have excellent influencing and negotiation skills and a strong track record of utilising a range of community engagement tools, techniques, and forums to achieve and exceed community engagement targets on a localised basis. Familiarity with current telecommunications technology developments is also beneficial. A valid Australian driver’s license is required to drive a tool of trade, pool car and/or commercial vehicle.

An understanding of nbn’s Customers, Business, Products and Processes is highly desirable in this role.

Life at nbn

Please note that this role will be available as a permanent opportunity.

We make it easier for people from any career background to thrive. You’ll benefit from formal learning programs to support ongoing development in professional and business capabilities. There are also a number of informal, on the job learning opportunities to help further your development.

The nbn™ broadband access network is delivering the technology that will shape Australia’s future. As one of the largest infrastructure projects in Australia’s history, working at nbn is a once in a lifetime career opportunity, where no two days are the same.

nbn is committed to an inclusive, flexible, and supportive workplace. We strive to ensure that any barriers that may exist are removed to allow everyone equal opportunity to thrive and succeed, regardless of factors such as gender, those who identify as First Peoples, LGBTI+ status, cultural background or disability. We actively focus on encouraging diversity and ensuring that all our people have fair opportunity to reach their career aspirations and potential.

Continue the conversation

If you think this role might be for you, we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.

At nbn our people and our planet matter. We have an unwavering commitment to the wellbeing and safety of our employees so that everyone goes home safely each day and can perform at their peak to deliver the nbn™ network. nbn also aims to build a network that minimises energy use and can be operated with minimal impact on the environment.

Worker Type


Time Type

Full time