Data Analyst, Remediation

Last updated 11 days ago
Location:Gateshead
Job Type:Contract/Temp

About the Role
The Data Analyst role will support the delivery of an outstanding customer service experience through the extraction, consolidation and analysis of data from various sources to identify and track potentially impacted clients of advisers who pose systemic risk of inappropriate advice leading to financial loss. Key responsibilities will include;
  • Implementation of the documented CRI adviser and customer scoping data methodologies, as well as the associated case registration and tracking processes
  • Engage with data owners in the business to procure data sets as required
  • Manage quality of data outputs
  • Identification, escalation and mitigation of risks in the client identification process
  • Build and operation of remediation data assets is expected to include:
  • Creating tools and techniques to optimise program processes
  • SQL script writing and SQL script review in support of program processes
  • Obtaining, validating, washing and analysing data
  • Tableau dashboard build and refresh
  • Documenting the steps followed, assumptions and decisions made
  • Suggesting process improvements and optimisations
About You
To be successful, in his role you will possess:
  • Customer analytics background
  • IT , Commerce or Finance related degree OR prior experience in client identification for a large scale remediation program
  • Expert MS Excel and Access skills
  • Advanced SQL query techniques
  • Script writing and script review
  • SQL server support including SSIS, Stored procedures
  • Tableau report development
  • Best practise ETL processes and validation techniques

The Benefits
From education and volunteer leave to learning benefits and banking discounts, we offer access to a wide range of employee benefits.
To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert.
If you're ready for the next step, apply today !

Please note this role is part of the Remediation team that is transitioning to NAB ownership on 1 April 2021 and as such, will not be part of the proposed sale of MLC to IOOF.

*Please note, the sale of IOOF is still subject to APRA approval.