IT Service Operations Supervisor, North - GEO

Last updated 6 hours ago
Location:Brisbane

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide, and has been pioneering cross-border express shipping since 1969?

Would you like to be part of a business that connects people across the globe? Do you want to make a difference? Then join our DHL Express Family today!

We have an exciting opportunity for an IT Service Operations Supervisor to join our IT Team located in George Street, Brisbane!

WHAT WILL MY JOB LOOK LIKE?

  • Provide operational support for Australian IT infrastructure service pillars of Networks, Hosting, Endpoints, Audio/Visual, IT Facility Management and Operational Technology.

  • Put in place the Service Operation for new/changed services following handover from the Infrastructure Service Managers based on ITIL v3 and Project Management work package good practices.

  • As a Supervisor, manage the Australian Desktop Engineer’s day to day workload and skill/competency development to ensure quality and consistency in delivering IT services.

  • Documenting process and procedures and ensuring teams adherence to these procedures.

WHAT CAN I BRING TO THE JOB?

  • Minimum 5 years’ experience in IT Service Operations

  • ITIL Foundation Certification

  • Good understanding of enterprise level computer environments and networks

  • Advanced knowledge in IT troubleshooting processes and IT support disciplines

  • Excellent written and oral communication, organizational, and interpersonal skills

  • Good documentation skills in creating process and procedures

  • Internal/external relationship building, customer service focus

  • Ability to prioritize multiple responsibilities and projects in a fast paced environment

  • A focus on teamwork

  • Problem solving and decision making skills

  • Proven ability to lead a team to achieve goals and stretch targets

  • Proven ability to focus on continuous service improvement

  • Ability to lead organizational change in a dynamic & high growth environment, must be able to work across multiple business departments to achieve results

WHAT'S IN IT FOR ME?

  • Join a motivated, passionate and diverse international team (well actually it’s more like a family here at DHL Express!)

  • Work for a company that is certified as a Great Place to Work, recognised for the 3rd consecutive year as a Top Employer and an Australian Business Employer of Choice

  • Be part of our people oriented culture, and dive straight in during your one week global onboarding experience

  • Work for a company who is committed to Living Responsibility which means not only adhering to ethical standards and norms but also social commitment and responsibility towards the environment

  • Grow as much as you want to grow – with a variety of learning opportunities, DHL Express offers amazing career development

  • A competitive salary package and access to employee benefits

So what are you waiting for? Apply for your new career now!

CONNECTING PEOPLE. IMPROVING LIVES.