Customer Service Advisor - Parts

Last updated 1 hours ago
Location:Melbourne

We are looking for a talented Customer Service Advisor to join our team. Acting as the first point of contact for our customers in our Customer Support Centre in Scoresby

In this role, you will make an impact in the following ways\:

  • Act as the first point of contact for our valued customers across the South Pacific region
  • Answer Parts related enquiries from customer calls and emails
  • Assisting with parts interpretation and the provision of required parts
  • Advise on part suitability and talk your customers through the best solution for the job
  • Orders and quotes will be received and processed in a timely manner

To be successful in this role you will need the following\:

  • Previous customer service and administrative experience
  • Adaptability to new software and processes – being comfortable with the unknown!
  • Ability to prioritise complex tasks
  • An interest in the Automotive industry
  • High attention to detail

Compensation and Benefits

Salary commensurate with experience. Superannuation. Afternoon shift penalty loading. Participation in an annual variable compensation (bonus) program. Salary continuance insurance. Discounts with select private health insurance, PC software/hardware and a range of vehicles. Annual remuneration reviews and a range of personal and professional benefits.

At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.