Service Strategy Planning and Design Manager

Last updated 13 days ago
Location:Macquarie Park
Job Type:Full Time

Transport for NSW is the lead agency of the NSW Transport cluster. Our role is to lead the development of a safe, efficient, integrated transport system that keeps people and goods moving, connects communities and shapes the future of our cities, centres and regions.

We are responsible for strategy, planning, policy, regulation, funding allocation and other non-service delivery functions for all modes of transport in NSW including road, rail, ferry, light rail, point to point, regional air, cycling and walking.
We focus on improving the customer experience and contract public and private operators to deliver customer-focused transport services on our behalf.

We also lead the procurement of transport infrastructure and oversee delivery through project delivery offices and industry delivery partners.

  • Transport Senior Service Manager opportunity
  • Make NSW a better place to live, work & visit for generations to come!
  • 12 month temporary fixed term role – Mix of Macquarie Park, Burwood and flexible working

About us

At Transport, we’re passionate about making NSW a better place to live, work and visit. Our vision is to give everyone the freedom to choose how and when they get around, no matter where they live. Right now the NSW Government is delivering the largest transport infrastructure program this nation has ever seen - $72.2 billion of investment over four years for game-changing projects like Sydney Metro, light rail, motorways and road upgrades that will shape NSW cities, centres and communities for generations to come.

About the team

The Corporate Services division supports the organisation with expert advice and support in Financial, IT, Strategic, Legal, Commercial, Property and Procurement matters. We partner to provide sustainable strategies, solutions and services, enabling our clients to deliver Transport's vision of making NSW a great place to live, work and play.

The opportunity

Right now we have an opportunity for an experienced Service Strategy, Planning and Design Manager to join our Transport Cyber Defence team. You will be responsible for developing and owning the service strategy for Transport Cyber Defence, ensuring services are meeting customer requirements, are designed appropriately and leading service design and asset lifecycle planning.

The role also holds responsibility for the service portfolio, including planning and governing the pipeline of new services, active services published via a catalogue and the decommissioning of services. This includes service and asset lifecycle planning to optimise purchasing decisions and minimise capacity bottlenecks and capacity related outages.

Please click here to view a copy of the role description.

About you

You are a highly collaborative and consultative professional with demonstrated experience and strong understanding of service integration processes, tools and capabilities required to design and deliver services in a multi-sourced environment.

You demonstrate excellent stakeholder management skills and thrive on the challenge of balancing demand for new contemporary services available on the market with the stabilisation and adoption of services.

Just like us, you put people at the centre of every decision you make and draw satisfaction from the knowledge that you’re making a real difference working on services that connect people and communities in NSW.

Essential Requirements

  • Relevant tertiary qualifications - IT Service Management or Architecture certification/s.
  • Broad knowledge of cyber security services, cross-functional architectural elements and service consumption patterns.
  • Demonstrated experiencing developing service strategy and lifecycle plans or equivalent (e.g. blueprints, roadmaps, capacity plans, refresh and upgrade plans).
  • Demonstrated knowledge and application of service architecture, IT service management and IT asset management disciplines.
  • Knowledge of mature, good practice and contemporary cyber security services and delivery methods.
  • Extensive knowledge/understanding of application lifecycles, project methodologies and IT service management methodologies, frameworks and processes (e.g. ITIL, eSCM, COBIT, etc).

Salary and Benefits

This is a Transport Senior Service Manager (TSSM) role. Salary range: $172,819 – $192,578 (package). Salary to be negotiated with successful candidate.

How to apply

To apply for this position, please answer all questions within the online application process and submit a resume and brief covering letter (no longer than two pages) which addresses:

  1. How your skills and experience suit the role

Applications Close: 11.59 PM Friday 12 March 2021

Our Commitment to Diversity

Great people come from all walks of life. We are committed to creating a diverse, inclusive and flexible workforce which reflects the community and the customers we serve. We actively promote gender diversity in our workplaces, the employment of Aboriginal and Torres Strait Islanders and the employment of people with a disability. We welcome and encourage applications from all people regardless of age, gender, ethnicity, cultural background, or sexual orientation. If you need an adjustment in the recruitment process, please email the contact person for this role.

For any enquiries, please email Christine Stenzelchristine.stenzel@transport.nsw.gov.au

Apply today to register your interest!

Find out more about Transport for NSW at https://www.transport.nsw.gov.au/about-us