Team Leader

Last updated 1 hours ago
Job Type:Full Time

Fixed-term contract for a period up until 26 June 2021, with the option of extension and/or permanency.

Are you a motivated Team Leader?

About us

The Department of Mines, Industry Regulation and Safety (DMIRS) supports a safe, fair and responsible future for the Western Australian community, industry and resources sector.

We lead with integrity, deliver on commitments, strive for excellence, and look for better ways of doing things.

Underlying everything we do are our values of being respectful, responsive, forward thinking, transparent, fair, and ethical – these are driven by our staff who make DMIRS a success.

To learn more about the Department and what we have to offer, please visit our website.

The position

In this role, you will be working closely with the Coordinator and other Team Leaders to ensure that high-quality customer service is provided to all Contact Centers and front counter customers. This will involve providing leadership, direction, motivation and guidance to the team members and assisting with coordination of day to day activities; managing escalated complaints, role modelling excellent customer service, and liaising with internal partners.

Your ability to find solutions to solve complex problems and your drive to ensuring exceptional customer service standards are delivered will be critical to your success in the role.

The successful candidate will possess highly developed interpersonal, leadership, and excellent communication skills, with the ability to identify ways to improve operational processes.

This position is located in Cannington.

Need further info? Click on the Job Description Form (JDF) below or contact Kate Allanby on (08) 6251 2393.

What are we looking for?

To be considered further, please submit a detailed CV and covering letter (of no more than two (2) pages) addressing the following;

  1. Proven ability to find solutions to more complex administrative problems.
  2. Ability to identify ways to improve operational processes.
  3. Demonstrated effective internal and external stakeholder engagement and communication.

Ready to join our team?

Click ‘Apply for job’ below, complete the online application form and attach documentation as requested above in the “what are we looking for?” section.

For tips on how to put together your application, or details about the process, you can find more information in the Applicant Information Pack attached below. You can also contact Rebecca Flait, Senior Human Resources Officer on (08) 9359 8069 or email for information about employment conditions and the application process.

All requirements, capabilities and pre-employment checks listed on the attached JDF will be assessed as part of the selection process.

Other benefits

  • Great work/life balance through flexible working arrangements and leave options.
  • Opportunities for professional development.
  • An award-winning Health and Wellbeing program.
  • Salary packaging options.

Supporting a diverse workforce

The Department of Mines, Industry Regulation and Safety (DMIRS) is committed to creating and maintaining a diverse workforce that reflects the community we serve, and an inclusive culture where all employees feel valued, respected and connected. The diversity of our workforce is our strength, it enhances our ability to be forward thinking as well as responsive in the services we deliver to the Western Australian community.

Suitable Aboriginal and Torres Strait Islanders, people with disability and youth may be given priority consideration over non diversity group applicants to achieve public sector outcomes. People with disability will be provided with reasonable adjustments in our recruitment processes and in the workplace.

To keep up to update on activities and opportunities within the department you can follow us Linked.

Whilst this selection process will initially be used to fill the above vacancy, it may also be used to fill other "similar" vacancies for appointment (permanent, fixed term, full-time or part time) throughout the department for the next twelve (12) months.

CLOSING DATE: 4.00 pm on Friday, 5 March 2021 (WST)

Your application submission must be complete by the closing time, applications that are in progress or submitted after this time will not be accepted. It is your responsibility to ensure your application is submitted on time.

- Applicant Information Pack.pdf
- Job Description Form

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