Product Manager (424169)

Last updated 4 days ago
Location:Darlinghurst
Job Type:Full Time

Our story

As a start-up business inside one of Australia's largest retailers, WooliesX aims to bring the best of Woolworths to our customers, powered by our team, technology and data. To achieve our customer 1st strategy, we have combined the Digital, eCommerce, Customer Loyalty and Financial Services businesses to transform the customer experience under one banner - WooliesX.

Having been awarded the Canstar Blue Award for No.1 in Customer Satisfaction for online groceries, and more recently being voted the most popular Loyalty Program in Australia, we’re proud of the work we do and are being recognised for delivering innovative and best in class service that is convenient, frictionless and personalised to our customers.

With an industry-leading technology team, backed by analytics, we’re resourceful and willing to experiment. Our agile teams are empowered to innovate and deliver an awesome experience for our customers - no matter whether they choose to shop in-store, or online.

About the role

As a Product Manager in the area of Smart Fulfilment, you will play an integral part in bringing automation in our Store and Customer Fulfilment Centre network. This role will be responsible for adding more fulfilment capacity, improving operational metrics and driving efficiencies across our operations. Responsible for ensuring our teams can deliver excellent customer satisfaction when fulfilling Online orders. This role will deliver change to improve and streamline across process, equipment, people and technology, and will require robust coordination between online, partners, operations, logistics and store teams to deliver.

This is an extremely fast paced, successful and driven team. The successful applicant must have the passion and commitment to improving processes and driving efficiencies that feed in to the overall customer first approach.

Who you are

  • Maintain the overall roadmap, including ongoing product strategy, product planning, roadmaps and prioritisation

  • Develop business processes together with internal customers to support the overall strategy

  • Ownership of resource planning and mapping across initiatives, ensuring all resources are fully occupied.

  • Work closely with internal technology and operations teams and external partners to define milestones and ensure on-time and in-scope delivery.

  • Manage prioritisation and trade-offs among conflicting business priorities

  • Collaborate and influence stakeholders to form an agreed product roadmap for WooliesX products and platforms

  • Facilitate communication and reporting to the Executive and leadership teams on the product agenda and prioritisation of product initiatives

  • Track, measure and be accountable for achieving product KPIs and success measures at the individual product and portfolio levels.

Key Accountabilities

  • Ownership of suite of Products & Capabilities in eCom aligned to introducing and improving automation

  • Financial accountability of Squad investment against value outcome creation

  • Own agile product development process from product management point of view

  • Develop and implement product strategies aligned with the WooliesX and Woolworths Group strategies

  • Ownership of the Product Suite Roadmap and Digital Capability to ensure Woolworths remains at the forefront of Digital Retail in Australia

  • Develop and maintain an understanding of the product, market, and competition

  • Collect and analyse feedback from customers, stakeholders and other teams to shape requirements, features and products

  • Maintain a detailed understanding of the market place and identify future technology and/or product opportunities that can be fed into the strategy

  • Identify areas for growth and create strategic product line roadmaps to help drive adoption of the product and differentiating features

  • Analyse potential partner relationships for the product and lead the effort to integrate our applications with other leading industry systems

  • Previous working experience as a Product Manager / Owner 4+ years

  • Supply chain management experience is a plus

  • Experience in managing stakeholders from multiple teams

  • Proven track record of managing Product Roadmaps, and incremental Customer, Business and Technology benefits.

  • Excellent knowledge of eCommerce technologies

  • Experience in API integration

  • Experience in Digital organisations with a track record of improving the Customer Experience, and assisting customers across Direct, On-Canvas, eCommerce and Instore

  • In-depth knowledge of Agile methodology for product development

  • Strong influencing skills and leadership skills

  • Excellent written and verbal communication/presentation skills

  • Excellent organisational and time management skills

  • Innovative thinking and demonstrated problem-solving skills

  • Creative thinker with a vision

  • Attention to detail.

What's in it for you?

  • An attractive remuneration package
  • Added benefits - Including staff discounts, flexibility to work from different sites, social club and much more (Site dependant)
  • Tech options - Woolworths are the largest employer of Google Apps in Australia, are early adopters of Agile and have BYOD options too
  • Work variety - The opportunity to work on multiple brands and sizeable initiatives
  • Training and Education - We pride ourselves in helping you realise your potential and give you the opportunity to be innovative
  • An exciting career - As our business grows, so do the opportunities for our people.


As an inclusive, team-first company, our people are at the core of everything we do. As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference. We value diversity and aim to create a vibrant and inclusive workforce which reflects the communities we serve.

Sound like your next opportunity? Apply now or head along to www.wowcareers.com.au to discover more!

We’re also social! - connect with us through #LI LinkedIn, #work180 Facebook or via www.wowcareers.com.au

Grow with the Group

As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage and we are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ+ inclusion.

As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference.

We value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences – for our customers and for each other.

We’d love to hear from You

If you meet a number of the requirements, but not all, we encourage you to submit your application. You can follow us on LinkedIn or see more opportunities via www.wowcareers.com.au. #LI #work180