Service Centre Consultant

Last updated 1 hours ago
Location:Eight Mile Plains

  • Join a progressive IT Service Centre where you will provide first level resolution and support the delivery of key business services to the RACQ Group.
  • Focus on continuous improvement to service delivery
  • Be part of a progressive IT Team and Queensland’s largest club
  • Corporate campus environment at Eight Mile Plains with onsite car parking

The Service Centre Consultant will provide single/first point contact for our internal customers, providing first level response and resolution for a range of issues for desktop and business systems. The Service Centre is available 6 days a week on a rotating roster.

We’re looking for someone with experience working in a technology service centre environment who has a customer focused attitude and the ability to solve problems. We offer comprehensive training in our business products and processes to help you to succeed in this role. The business is currently undergoing rapid change in regards to Technology and we are their first point of call for support, so the ideal candidate will have a growth mindset and be extremely resilient in the face of change.

Skills & Experience\:

  • Highly developed interpersonal and customer service skills with experience in single point of contact service centre environment.
  • Demonstrated ability in technology operations and support
  • Strong organisational, time management skills and ability to prioritise tasks.
  • Demonstrated ability to listen, follow processes, solve problems and make decisions which help resolve issues quickly and effectively.
  • Experience with system and service level monitoring tools and dashboards.
  • An understanding of ITIL V3 and experience supporting large scale banking and insurance IT systems will be high regarded.
  • A working knowledge of Unix, Windows 10, Cisco and Office 365 technologies.
  • You must be able to work within a rotating roster which operates outside normal office hours and includes weekends.
  • You must be able to work within a rotating roster which operates outside normal office hours and includes weekends.

It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

We are committed to ensuring that every employee has access to flexibility in their role. We encourage all candidates to discuss what flexibility means to you and how we can help you find your balance.

There are plenty of other perks, too;

  • Onsite parking, employee gym & café
  • Free Roadside Assistance, significant discounts on Banking, Assistance, Insurance and Travel products for you and your family
  • Significant discounts on holidays, theme parks, movies, new cars, experiences and so much more

Ready to apply? You’ve got this.
Please Note; you may be required to complete video interviews, psychometric testing, a medical and/or criminal history check as part of the application process.

RACQ is a Circle Back Initiative employer – we commit to respond to every applicant.
Questions? Please contact Zoe.mchaffie@racq.com.au or visit www.racq.com.au/about/careers/our-recruitment-process