Head Of Specialist Team

Last updated an hour ago
Location:Melbourne
Job Type:Full Time

See yourself being part of a large, transformational change? This could be the role for you!


ress is continuing to hire for roles during Covid-19 with all interviewing and on-boarding done virtually. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.

Who we are

At Iress, we believe technology should help people perform better every day. Since our beginning in 1993, people across financial services have trusted us to take their performance to the next level. From the world’s most established financial brands to new and disruptive players, we help improve every aspect of our clients’ businesses so that they can work better, every day.

Iress is one of Australia’s largest technology companies and employs more than 1,900 people across Australia, United Kingdom, South Africa, Canada, New Zealand and Asia.

The role

This leadership role at Iress is a varied and high paced role involves a combination of leading people and responsibility for the team’s processing of Distribution, Management Fee Rebate, Adviser Service Fee, Commission, transaction/periodic/tax statement, QTFN and AIIR lodgment and for delivering these requirements in high quality, timely and accurate manner.

What you will be doing

  • Work planning and allocation for periodic tasks including periodical distribution, management fee rebate, commission and adviser service fee, transaction/periodic/tax statements, QTFN and AIIR lodgments

  • Bring your best self to work and being a positive leader at Iress

  • Delivery of client reporting accurately & within SLA/timetable requirements. Immediate escalation of any quality or timeliness issues to Head of Specialist Team

  • Team leadership, positive role model; meeting with the team members 1-1 on a regular basis

  • Engaging with clients to agree timelines for periodic deliverables

  • Timely completion of performance appraisals and performance management

  • Documenting User Guides

  • Meet and actively monitor all team deadlines, with any issues escalated and communicated appropriately to managers and all stakeholders

  • Work with other teams within operations team to deliver optimum outcomes;

  • Ensure appropriate testing assurance is completed for Trust Architect releases, BCP testing etc

  • Own BCP process for the team, including regular (quarterly) training sessions for the team

What you will need

  • 5+ years Financial Services experience

  • Approx 3+ years Unit Registry experience and 2+ years team leadership, demonstrated people leadership experience

  • Experience in leading a team

  • Knowledge of the financial services industry particularly funds management, custody and platforms

  • Excellent written and verbal communication

  • Quality service orientation/continuous improvement

  • High level of accuracy and attention to detail

  • Spread sheet and analytical skills

  • Planning and organising

  • Customer service focus and a passion for service delivery

  • Ability to work effectively and consultatively within a diverse team environment

Why work with us

  • Competitive base salary

  • Global opportunities

  • State-of-the-art offices

  • Casual dress, flexible work policy

  • Access to various learning and development programs

  • 3 days’ leave per year for charity initiatives

  • Global 36-hour hackathon

  • Table tennis, pool tables, meditation rooms

  • Up to 26 weeks’ paid parental leave for primary carers (up to 4 weeks for secondary carers), and the ability to work part-time when returning to work


Employment Type

Employee

Time Type

Full time