Transaction Monitoring Operations Manager

Last updated 3 minutes ago
Job Type:Full Time

The Transaction Monitoring TM Ops Manager is responsible for leading and overseeing the TM Ops function - both local and outsourced operations. The key objective of this role is ensure effective production management system is embedded – forecasting, analysts productivity, daily SLA management and team management. The role is responsible for leading a team of Transaction Monitoring Analysts who perform reviews of Transaction Monitoring (TM) investigations, covering money laundering, terrorist financing and tax evasion.

This is an 'AML sensitive' role and appointment to this role is subject to applicant satisfying the requirements of ING’s AML Policy prior to appointment

What are you going to do? You’ll be…

  • Managing all aspect of day to day operations and ensure all key KPIs are met

  • Ensuring all processes are being followed as designed and drive continuous process improvement

  • Ensuring red flags are investigated with evidence and escalation clearly documented

  • Ensuring alert investigations follow ING Global Standard TM Investigation Process and Procedures, Quality Assurance Process and Procedures and in accordance with their respective roles and job descriptions, to consistently high and continuously improving standards.

  • Ensuring Operational Readiness and operationalising of FCRM system Phase 1&2 (ING’s new Global Monitoring System) and ACI/PRM System improvements.

  • Developing strong understanding of ING’s Customer Activity Monitoring (CAM) framework

  • Developing own and other’s adequate expert knowledge to identify, analyse and understand alerts and typologies as well as strong understanding of local and global regulations and industry leading practices in conducting TM investigations i.e. what does a good TM investigation look like

  • Developing, coaching and mentoring local TM team

  • Implementing monitoring system and overseeing quality/productivity of Warsaw team – providing feedback to drive improvements

  • Creating a dynamic and high performance environment

What are we looking for? You’ll have…

  • AML/FEC and Banking knowledge

  • Demonstration of continued professional development in compliance, FEC and AML

  • Strong understanding of KYC Policy and other banking regulatory requirements and legislations

  • A strong understanding of technology – from architecture to applications management and utilisation

  • Tertiary education ideally in a technical disciple or equivalent

About Us

At ING, we want to make life simpler and more worthwhile – for everyone who banks with us, for the people who work with us, and the community at large, too.

When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive – it’s the kind of place where you can be yourself and make the most of whatever you have to offer.

We give people the freedom to take risks, think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered.

People of all ages, sexual orientations, cultures and backgrounds are welcome to apply – likewise if you’re an indigenous Australian, or you’re living with a disability, or you have family or caring responsibilities. We would also be open to flexible working applications for this role, please just let us know as part of your phone interview.

Sound like the kind of place you’d feel at home? We’d love to hear from you.