|Job Type:||Full Time|
See yourself being part of a large, transformational change? This could be the role for you!
Iress is continuing to hire for roles during Covid-19 with all interviewing and on-boarding done virtually. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.
Who we are
At Iress, we believe technology should help people perform better every day. Since our beginning in 1993, people across financial services have trusted us to take their performance to the next level. From the world’s most established financial brands to new and disruptive players, we help improve every aspect of our clients’ businesses so that they can work better, every day.
Iress is one of Australia’s largest technology companies and employs more than 1,900 people across Australia, United Kingdom, South Africa, Canada, New Zealand and Asia.
This varied and fast paced role involves a combination of running Dealing Team projects, responsibility for the team’s processing of unit movements Applications, Redemptions, Transfers and Switches, and providing reporting deliverables to key clients and for delivering these requirements in high quality, timely and accurate manner. This role is focused around transaction processing and reporting
Central to the role is the provision of client reporting within tight turnarounds and with 100% accuracy. The Administrator is responsible for ensuring all checklists are maintained and up to date, that other teams are communicated to and are aware of the timing of all processes to ensure that client SLA’s are achieved. The Administrator is also required to work with the other registry teams in a co-operative and effective manner
What you will be doing
Delivery of client reporting accurately & within SLA requirements. Immediate escalation of any quality or timeliness issues to the Team Leaders and the Head of Dealing.
Documenting User Guides
Maintaining documentation such as procedures and checklists
Ensuring that all unit movements are complete ahead of finalising reporting deliverables
Provide high quality internal and external service
Meet and actively monitor all team deadlines, with any issues escalated and communicated appropriately to managers and all stakeholders
Work with other teams within operations team to deliver optimum outcomes
Ensure appropriate testing assurance is completed for Trust Architect releases, BCP testing etc.
Assisting with Dealing Team projects and client onboarding as required
What you will need
Excellent written and verbal communication
Quality service orientation/continuous improvement
High level of accuracy and attention to detail
Spread sheet and analytical skills
Financial Services industry experience
Finance / commerce university degree
Planning and organising
Customer service focus and a passion for service delivery
Excellent Problem Solving Skills and demonstrated initiative
Ability to build strong relationships with internal stakeholders
Ability to work well under pressure, maintaining professionalism
A ‘can do’ approach and an ability to operate effectively within a dynamic and high performing environment
Very good knowledge of Microsoft Office suite
Why work with us
Casual dress, flexible work policy
Access to learning and development programs
3 days’ leave per year for charity initiatives
Global 36-hour hackathon
Table tennis, pool tables, meditation rooms
Up to 26 weeks’ paid parental leave for primary carers (up to 4 weeks for secondary carers), and the ability to work part-time when returning to work.