Dealing Administrator

Last updated 19 minutes ago
Location:Melbourne
Job Type:Full Time

See yourself being part of a large, transformational change? This could be the role for you!


Iress is continuing to hire for roles during Covid-19 with all interviewing and on-boarding done virtually. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.

Who we are

At Iress, we believe technology should help people perform better every day. Since our beginning in 1993, people across financial services have trusted us to take their performance to the next level. From the world’s most established financial brands to new and disruptive players, we help improve every aspect of our clients’ businesses so that they can work better, every day.

Iress is one of Australia’s largest technology companies and employs more than 1,900 people across Australia, United Kingdom, South Africa, Canada, New Zealand and Asia.


The role

This varied and fast paced role involves a combination of running Dealing Team projects, responsibility for the team’s processing of unit movements Applications, Redemptions, Transfers and Switches, and providing reporting deliverables to key clients and for delivering these requirements in high quality, timely and accurate manner. This role is focused around transaction processing and reporting

Central to the role is the provision of client reporting within tight turnarounds and with 100% accuracy. The Administrator is responsible for ensuring all checklists are maintained and up to date, that other teams are communicated to and are aware of the timing of all processes to ensure that client SLA’s are achieved. The Administrator is also required to work with the other registry teams in a co-operative and effective manner

What you will be doing

  • Delivery of client reporting accurately & within SLA requirements. Immediate escalation of any quality or timeliness issues to the Team Leaders and the Head of Dealing.

  • Documenting User Guides

  • Maintaining documentation such as procedures and checklists

  • Ensuring that all unit movements are complete ahead of finalising reporting deliverables

  • Provide high quality internal and external service

  • Meet and actively monitor all team deadlines, with any issues escalated and communicated appropriately to managers and all stakeholders

  • Work with other teams within operations team to deliver optimum outcomes

  • Ensure appropriate testing assurance is completed for Trust Architect releases, BCP testing etc.

  • Assisting with Dealing Team projects and client onboarding as required

What you will need

  • Excellent written and verbal communication

  • Quality service orientation/continuous improvement

  • High level of accuracy and attention to detail

  • Spread sheet and analytical skills

  • Financial Services industry experience

  • Finance / commerce university degree

  • Planning and organising

  • Customer service focus and a passion for service delivery

  • Excellent Problem Solving Skills and demonstrated initiative

  • Ability to build strong relationships with internal stakeholders

  • Ability to work well under pressure, maintaining professionalism

  • A ‘can do’ approach and an ability to operate effectively within a dynamic and high performing environment

  • Very good knowledge of Microsoft Office suite

Why work with us

  • Competitive remuneration

  • Global opportunities

  • State-of-the-art offices

  • Casual dress, flexible work policy

  • Discounted Myki

  • Access to learning and development programs

  • 3 days’ leave per year for charity initiatives

  • Global 36-hour hackathon

  • Table tennis, pool tables, meditation rooms

  • Up to 26 weeks’ paid parental leave for primary carers (up to 4 weeks for secondary carers), and the ability to work part-time when returning to work.


Employment Type

Employee

Time Type

Full time