Senior Customer Delivery Architect - Sydney or Melbourne

Last updated an hour ago
Job Type:Full Time

Amazon Web Services (AWS) is hiring senior-level Customer Delivery Architects (CDA) - Telco in our Customer Segment Professional Services group in ANZ.

The Customer Delivery Architect (CDA) is a new growth role within the Professional Services umbrella, and is principally oriented around a qualify-deliver-manage model. The CDA is responsible for partnering with the Professional Services team to dive deep into enterprise customer’s business obstacles, to collaboratively propose and pre-qualify a particular set of outcomes that would result from a formal Professional Services engagement. Thereafter, the CDA remains meaningfully engaged with that customer, Amazon team and project/program to ensure high-value, predictable, and successful delivery.

This is not a pure consultant role, nor is it a pure selling role. It is a unique hybrid of AWS platform expertise and hands-on building, coupled with cross-industry business acumen, including a heavy dose of passion for continued knowledge acquisition and growth, obsession for customers, and their success using AWS that will align well with the desired outcomes to be produced.

The CDA role is customer-facing. CDA’s are members of the AWS customer segment team, and travel to customer locations is required.


  • In partnership with the Professional Services customer practice manager, formulate and execute strategies to accelerate customer outcomes through AWS Professional Services engagements.
  • Engage with customer business and IT executives to define and execute enterprise-level cloud transformation programs and help create compelling business cases for the transition to the Cloud by identifying motivators and drivers that unlock business value for our customers.
  • Manage pre-sales architectural discussions and design workshops with customers, and understand customer’s technical requirements deeply.
  • Develop Professional Services project proposals and SOWs, and work with Professional Services account managers to develop detailed task plans, effort estimates, and delivery timelines.
  • Guide and manage the delivery of strategic professional services engagements.
  • Form strategic relationships with AWS technology and Systems Integrator partners.


  • Design, implementation, or consulting experience with distributed applications working in the Telco industry
  • Telco industry experience working with large Telco organisations in ANZ and APJ
  • Architecture experience in infrastructure, databases, or application development  Broad-based understanding of cloud platform services, cloud-native architectures, and cloud infrastructure
  • Bachelor's Degree or equivalent experience


  • Practical knowledge of Agile project management and software development methodologies such as Scrum and SAFe.
  • Relevant experience in Telco technology/software sales, pre-sales, or consulting
  • Experience migrating or transforming legacy customer solutions to the cloud and/or operating solutions built on AWS
  • Expertise in 5G, Mobility, CX, DevOps, Big Data, Machine Learning, or Serverless Computing  Presentation skills with a high degree of comfort speaking with executives, IT Management, and developers
  • Infrastructure automation through DevOps scripting (E.g. shell, Python, Ruby, Powershell)
• Demonstrated ability to adapt to new technologies and learn quickly
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