National Manager, Client Management Team

Last updated 4 days ago


Some careers have more impact than others.

We’re looking for progressive minds who are driven, perceptive and forward-thinking, who are open to different ideas and cultures, who can connect with our customers and who will work with courageous integrity every day.

As an HSBC employee in Australia, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes market leading subsidised private health cover, enhanced parental pay/benefits and support when you return to work, wellness days and wellbeing programs as well as a highly flexible workplace culture.

As National Manager, you will be responsible for leading the National Client Management Team (NCMT), the hired will be accountable for the overall performance of National Client Management Team. The National Manager will lead and build a team of virtual bankers that sits across 3 HUBS (NSW, VIC, WA) who are expected to deliver on superior customer service to HSBC’s centrally managed Mortgage customers.

Stakeholder Management is key to the success of the team so the National Manager needs to be collaborative, engaged and have the ability to quickly adapt to and prioritise different demands and requirements from multiple directions to meet expected outcomes.

Your main responsibilities will include

Take accountability for the performance of the National Client Management Team and all that they do, contributing to the successful delivery of ‘Best in Class’ standards whilst remaining within key operational performance parameters.

Understand key Business Intelligence Data and be able to translate into collective and individual team performance proactively driving customer needs identification, service and efficiencies

Communicate all operational requirements and changes to teams to ensure effective implementation

Continually reassess and ensure operational risks are minimized, internal controls are adhered to and regulatory and compliance requirements are met.

Ensures training is completed in accordance with role requirements

Plan and prioritise work appropriately e.g. considering importance, urgency, customer and business impact

Understand Business Intelligence/Reporting data and be able to translate into individual team performance plans

Support the end to end new hire experience and onboarding process

Contributes to the overall growth of HSBC