Principal Support & Reliability Engineer

Last updated 37 minutes ago
Job Type:Full Time

See yourself being part of a large, transformational change? This could be the role for you!

Who we are

At Iress, we believe technology should help people perform better every day. Since our beginning in 1993, people across financial services have trusted us to take their performance to the next level. From the world’s most established financial brands to new and disruptive players, we help improve every aspect of our clients’ businesses so that they can work better, every day.

Iress is one of Australia’s largest technology companies and employs more than 1,900 people across Australia, United Kingdom, South Africa, Canada, New Zealand and Asia.

The Role

To help drive quality outcomes for Iress clients and enable engineering teams by providing capabilities focused on the supportability and reliability of Iress software. The role ensures both engineering and operationally focused teams work seamlessly as one combined, end-2-end product engineering team. The role must demonstrate an ability to work with a large global product engineering team supporting a complex mix of software, clients and delivery outcomes. The role requires an ability to work with a diverse range of internal and external technical & engineering teams, to ensure a highly reliable, automated product engineering & operational capability exists.

What you will be doing

  • Contribute, support and deliver the strategic vision set for support and reliability engineering with a strong focus on enabling speed, scale and quality, supporting Iress engineering delivery teams

  • Delivers a global alignment of infrastructure, delivery and platform technology across Iress

  • Coaching of SRE team members towards automation

  • Work closely with engineering teams to reduce cycle times for build and deployments

  • Ensure services provided extend engineering teams through to production, enabling speed and scale globally

  • Leads and drives automation throughout operational engineering activities and roles to remove “hands-on” work, driving an effective efficiency outcome

  • Ensures everything as code pattern such as GitOps, IaC, monitoring as code are followed

  • Supports SREs to ensure existing clients and solutions continue to operate effectively

  • Takes a leading role in moving Iress further to an engineering and “no-hands” operations culture

  • Finding better ways of doing things, with a view to the future and technology engineering trends

What you will need

  • You will have a software / developer background

  • Have experience with DevOps, CI/CD processes and tools such as BuildKite, Jenkins, etc

  • Experience in at least one of the programming languages such as Java, Nodejs, Golang, C#, etc and scripting skills in bash and/or python

  • Knowledge of AWS services

  • Strong knowledge in configuration management tools such as Ansible / Chef / Puppet

  • Experience in Application monitoring and relevant monitoring tools such as Datadog, New Relic, Dynatrace or AppDynamics

  • Preferable experience in implementing security in automation pipelines with relevant static and dynamic application testing, component scan, etc.

  • Is a modern thinker, looks to the future while ensuring practical, commercial outcomes are achieved in the present - but does not aim to keep the status quo

  • Has an ability to relate effectively and positively with all people at all levels with Iress

  • Is a motivator, leads by example and can be respected by the broad range of technologists at Iress

  • A combination of personality traits; smart, innovative, low ego, collaborative, honest, of high integrity, intensity and passion

Why work with us

  • Competitive base salary

  • Global opportunities

  • State-of-the-art offices

  • Casual dress, flexible work policy

  • Access to various learning and development programs

  • 3 days’ leave per year for charity initiatives

  • Subsidised Myki

  • Global 36-hour hackathon

  • Up to 26 weeks’ paid parental leave for primary carers (up to 4 weeks for secondary carers), and the ability to work part-time when returning to work.

Employment Type


Time Type

Full time