Sales Operations Coordinator

Last updated 32 minutes ago
Location:Remote - AU/NZ only
Job Type:Full Time

Sales Operations Coordinator

Sydney


Cisco Meraki knows that technology can connect us, empower us, and drive us. By simplifying powerful technology, we can free passionate people to focus on their mission. As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality. As part of an entrepreneurial team in this rapidly growing business, you help customize the direction by ensuring our organizational challenges and opportunities are driving towards the best results.

In this highly collaborative role, you will be relied on as the expert in sales process, you will maintain and work in Salesforce.com, and you will deliver best practices to the broader Meraki teams in how to best use Salesforce.com. You will be responsible for managing and executing Meraki sales processes, as well as implementing data integrity projects. You are a problem solver ready to dig into many different sales related tasks and projects. You have excellent communication skills, and understand how sales representatives will use the tools and processes you create. Organization and attention to detail are key to this role, as is the ability to learn quickly and communicate effectively. Experience in a startup environment will serve you well, as you will be required to take on a variety of tasks at a very fast pace.

What you will do:



Partner with other Sales coordinators to work in a Salesforce case queue managing all sales and organization requests such as account merges, account disputes, orders reprocessing, and Sales Engagement clarification.



Manage end-to-end sales processes by implementing changes and developing documentation.



Manage Salesforce user requests, system troubleshooting, and system escalations.



Create and maintain Salesforce policies and procedures.



Perform monthly revenue and account audits ensuring Salesforce is the source of truth.



Help drive and implement operational projects to increase team efficiency.

You are:



A curious, quick learner, who loves fast paced environments.



Energetic, personable, and comfortable working under tight deadlines.



Candid. You communicate broadly and often, providing clear purpose, direction, goals, and measures.



Able to Disagree, Decide, and Commit. You listen to understand different opinions and allow them to influence the direction.



Results Driven. You are resilient, optimistic, and passionate about our business results while never compromising customer, partner, and team relationships.



Trustworthy. You commit to earning our team’s trust everyday through your actions and transparency.

You have:



1-3 years relevant experience in Sales Operations or other Sales Support functions.



A bachelor’s degree.



Experience with the technical aspects of Salesforce.



Solid understanding of sales and business processes.



Excellent written and verbal communication; you are comfortable making recommendations to sales leadership.



The ability to prioritize tasks efficiently and have a high degree of attention to detail.



Demonstrated ability to build collaborative relationships with other departments.



A good sense of humor.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.