Credit Officer

Last updated 10 days ago
Location:Eastern Creek
Job Type:Full Time

Transurban Credit Officers work collaboratively to ensure our customers pay for the time, efficiency and ease of use gained from using our infrastructure.

With a focus on customer experience and interaction, your role objective is to gain agreement with customers to payment arrangements that are fair, customer orientated whilst meeting the needs to effectively manage business risk, maximise collection, minimise bad debtors and preserve cash flow.

Sitting within our Customer team, you'll be part of a department that puts people first.

You will work with a team of likeminded, values-based individuals, who are driven and empathetic with the work they do.

The impact you'll have:

  • Work in a fast-paced dialler environment,
  • Hitting collection targets and KPIs for Grade of Service (GoS), Average Handling Time (AHT) and Abandonment Rate in a high volume contact centre environment
  • Contact customers with overdue accounts.
  • Negotiate fair and flexible payments, actively listening with care and compassion, providing options available under our hardship policy are utilised
  • Utilise our policy guidelines to make decisions about debt when required
  • Work closely with debt collection agencies to resolve complex credit problems

The talents you'll bring:

  • Ideally, you'll have call centre experience and/or credit, complaints or customer resolutions exposure (preferred but not essential)
  • A strong background in credit management (or equivalent) with exposure to financial hardship is highly valued
  • Be passionate about customer experience by understanding their needs
  • Outcome focused - confident and professional regardless if the interaction is via email or phone, a low or high value transaction
  • Sound working knowledge of MS office
  • Strong attention to detail
  • Communicate via email with our customer a well-structured, customer orientated manner
  • Ensure Privacy and confidential information is handled with care and as per legislative requirements

About us

At Transurban we are driven by bringing people and places closer. Together, we're building a future that marries traditional infrastructure with emerging technology. We're making roads ready for driverless cars and predicting accidents before they happen. We're getting people where they're going. And we're doing it faster, smarter and safer.
We believe in equality. We treat everyone with fairness, consideration and respect, regardless of gender, cultural background, religious beliefs, sexuality or personal circumstances - whether they work for us or not. We want to ensure everyone feels comfortable to express themselves and their opinions.
We strongly encourage applications from candidates of diverse backgrounds, including Aboriginal and Torres Strait Islander people.