Senior Customer Service Officer | Margate Community Bank Branch | QLD

Last updated 10 hours ago
Location:Brisbane
Job Type:Full Time

Do more, dream more, become more. Welcome to Bendigo.

About us

We’re big enough to offer you every opportunity, but not so big that we lose the community feel that we’re famous for. You can be bold and take calculated risks, knowing you have the backing of your team and leaders. Join us in walking the talk when it comes to supporting our customers, giving back and making our communities a better place.

Be the difference. Be part of Bendigo Bank.

About the role

As Customer Service Supervisor, who will actively mentor and coach staff to ensure exceptional customer service is provided, to assist our customers achieve their financial goals. You will need excellent inter-personal and communication skills to assist the team resolve complex customer enquiries. In addition you will work with the Branch Manager with administrative functions, branch operations and the referral of loans. As a result you will possess high attention to detail and proven time management skills.

This position is located at Margate Community Bank branch. The role is Full-time, 12-month contract role. The roster is 76 hours per fortnight.

About you

A successful Customer Service Supervisor will bring:

  • Technical knowledge of Branch Delivery Systems and Customer Service Systems

  • Excellent communication, interpersonal and leadership skills.

  • Excellent planning, time management and problem solving skills.

  • Actively supervise and coach team members to ensure that daily financial transactions and quality of service is consistent with the Bank's service objectives and transaction procedures.

  • Accuracy and attention to detail

  • Deliver excellent service to all Bank Customers

  • FSRA Accreditation T2 – Deposit & Non Cash Payment Facilities and General Insurance


Why us?

There's so much more to a career with Bendigo Bank than just banking. 

You bring your brilliant mind, and we’ll help you take your learning to the next level with on the job training and external development opportunities - we want you to shine.

After all, YOU are the difference that makes us the better big bank.

At Bendigo Bank we believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury or disability to equitably participate in the selection process.