WorkflowMax Account Manager - Maternity Leave Cover

Last updated an hour ago
Location:Melbourne
Job Type:Full Time

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

The WorkflowMax Sales team is responsible for growing the WorkflowMax customer subscription base and the account management of WorkflowMax customers.

This includes making both direct sales and channel sales, through the full account management of businesses such as accounting firms, bookkeepers, IT consulting businesses and any other business or group which might be in a position to provide WorkflowMax leads. You’ll be responsible for bringing WFM customers on the journey to revolutionise their business and bring end to end job management into the cloud for them.

You will contribute to their successful growth, support and development by solving the job management needs of our customers and supporting them in the implementation of WFM to optimise their workflows and ultimately help their businesses thrive. In addition, you’ll recruit, educate and grow channels to convert their clients, where possible, to use WorkflowMax.

You’ll be expected to be flexible and perform any other duties as reasonably required of you by your Manager and this position description is likely to evolve and develop over time.

This is a Fixed-Term Maternity Leave cover position.

What you’ll do

  • Grow the number of WorkflowMax subscriptions
  • Proactively identify sales opportunities of each partner, through a collaborative sales conversation using negotiation, consulting, tailoring a solution and closing business in a timely way
  • Drive customer growth both direct and with our channel partners
  • Deliver WorkflowMax introductory events to direct trialists, existing customers as a subject matter expert and to prospective partners
  • Deliver WorkflowMax training events to new partners or high value customers as required
  • Manage all inbound sales calls and responding to prospective customers driving sales
  • Prioritise and manage your day to optimise calling time to meet monthly and yearly sales targets
  • Actively use collaborative sales processes and tools to shape calls effectively and conduct quality calls
  • Manage and respond to all inbound sales calls and tickets from new and existing partners
  • Adopt, utilise, continuously evolve and maximise the use of all sales tools, including but not limited to Hubspot, Sales Navigator, Dialpad, Skilljar etc.
  • What success looks like

  • Meeting monthly sales targets and KPI’s
  • Increased conversion rates of customersIncreased ARPU
  • Increased CMR
  • Reduced churn
  • High customer NPS
  • Increased internal and external WorkflowMax brand awareness and love
  • Increased revenue
  • Excellent working relationships with colleagues and managers
  • Ever evolving network and sources for prospectsIncreased customer advocacy
  • Why Xero?

    At Xero we support many types of flexible working arrangements that allow you to balance your work, your life and your passions. We offer a great remuneration package including shares plus a range of leave options to suit your well-being. Our work environment encourages continuous improvement and career development and you’ll get to work with the latest technology.

    Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully. We are a member of Pride in Diversity, in recognition of our inclusive workplace. So, from the moment you step through our doors, you’ll feel welcome and supported to do the best work of your life.