Customer Field Technician

Last updated 6 days ago
Location:Canberra
Job Type:Full Time

Job Expectations

A career that makes a real difference.

Would you like to join a company that’s currently redefining the future of Australia?

At nbn, we pride ourselves on our core purpose of lifting the digital capability of Australia. With the initial build of the nbn now complete the company is transforming itself into a service led organisation. A key part of this is to enable the ongoing enhancements to our software technology landscape in order to deliver enhanced products and improve our end customer experience

Be a part of transforming Australia’s digital landscape as a Customer Field Technician. You’ll make a real impact to ‘every-day’ Australian’s in this customer facing role where you’ll get to see the happy faces you help!

A bit about your role

As a Customer Field Technician, you will play a vital role working on Customer Service field tasks across potentially all nbn technologies. This is an autonomous role where you will be responsible for installation, repair and maintenance of nbn products and services. You’ll have the opportunity to work in multiple environments both internal and external but predominantly inside the customer’s premises.

Your typical day could include any or all of the below functions while delivering exceptional customer service within your role:

  • Cabling installation (copper, HFC and fibre) including jointing, jumpering and splicing
  • Customer premises installation of nbn Customer Premises Equipment (CPE)
  • Fault diagnosis and repair of nbn cabling networks and nbn CPE

These roles work between the hours of 7am to 7pm based on business needs and we encourage a flexible working environment.

A bit about you

We’re seeking both experienced candidates as well as those keen to explore a new career in the telco sector. You may come from a telecommunications technical background or you might be looking for a change in career path. Whatever your background, a large part of this role is working in customer’s premises, so it will also be important you have exceptional customer service skills and can display honesty and integrity while being self-managed and motivated.

We will be looking for:

  • Current & clean Driver’s Licence
  • Strong and personable communication skills, both written and verbal
  • A focus on delivering customer and service excellence

Life at nbn

At nbn our people have a clear and shared purpose - empowering Australians to redefine the way they live, work and play into the future. As one of the Australia’s largest infrastructure projects ever undertaken in Australian history, you’ll be part of a team building a brighter future for the country.

In your personal career, you’ll benefit from technical training for professional development, leadership programs and access to the latest technology, as well as being led by a diverse executive team.

nbn is committed to an inclusive, flexible and supportive workplace where everyone can feel valued, respected and have equal opportunity to thrive and succeed. We encourage applications from people of all ages, nationalities, abilities and cultures - including Aboriginal and Torres Strait Islander peoples, the LGBTI+ community and people living with disability. We're happy to adjust our recruitment process to support accessibility needs – we encourage you to advise us at the time of the application via recruitment@nbnco.com.au

We actively focus on our people having a fair go at reaching their career aspirations. We’re committed to equal opportunities for all employees, with a target of 33% of women in senior management by 2020. With initiatives like Women’s Leadership Programs, a commitment to equal pay, flexibility and market leading parental leave, we truly are paving the way for true equality in the workplace.

Continue the conversation

If you think this role might be for you, we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.

At nbn our people and our planet matter. We have an unwavering commitment to the wellbeing and safety of our employees so that everyone goes home safely each day and can perform at their peak to deliver the nbn™ network. nbn also aims to build a network that minimises energy use and can be operated with minimal impact on the environment.

Worker Type

Permanent

Time Type

Full time